System Administrator/ Technical Support/Team Leader

Overview

Looking for full-time work (8 hours/day)

at $19.98/hour ($3,516.48/month)

Bachelors degree

Last Active

April 26th, 2024 (6 days ago)

Member Since

May 16th, 2016

Profile Description

I Have six years of experience as a Team Manager. However, I have been in the technical and customer support industry for thirteen years now. I have experience in technical sales as well because direct selling and upselling were part of my daily tasks. Throughout the years I acquire many skills like;
Doing root cause analysis
people management
Financial management
Conduct staff performance reviews to assess needs, cost/benefit analysis, and other operational strategy assessments
Product presentation and negotiating with clients
Handling stakeholders
How to efficiently monitor the queue and the entire team's attendance to make sure that we hit our SLA hourly.
Create a report based on Data Analysis
creating a productivity report
The middle man between HR and TeaUpgrade to see actual infombers for legal matters concerns and many more
I am very easy to work with, fast learner, and goal-oriented


Microsoft O365 administrator / MSP SpecialistExperienced with Microsoft O365 setup including:
 - Domain Registration
- DNS records
 - Managing subscription/
cancellation or additional subscription.
 
Exchange online management:
- Exchange online protection
- Advanced threat protection
- Domain keys identified mail (DKIM)
- Domain message authentication reporting and conformance (DMARC)
- Sender policy framework (SPF) –
 distribution group
-Security group (edit, delete, adding members)
-Email migration
 
SharePoint online management:
 - Creating a site
 - Managing document library
 - Configuring user permissions.
 - External sharing
<8efe80624d780eba0c6493ec45140364>Skype for Business and Microsoft teams:
- setting up calling plans
- creating Teams channel
 - Managing guest access with
teams
 - Federation between two
Microsoft teams organization.
 
Active Directory setup and management:
 - Updating UPN
- custom attributes
- user creation
- Creating an organization unit
- Updating dir sync
- fix sync errors with AD.
 
Office 365 security and compliance:
 - Data loss prevention -
Permissions
- Ediscovery search
 - Data Encryption –
 -MDM setup
- Data governance
- retention
- content search
- Audit log search
 
 OneDrive for business
- file synchronization
- Sync errors
 – Document library
synchronization
 Experienced in PowerShell
scripting for O365. 

Remote tools:
 - LMI
- TeamViewer
- Splashtop
 - Kaseya
 - ScreenConnect

Other tools: 
-Labtech ConnectWise Web hosting support
 - proficient in shared web
 - Update DNS
-Printer Issues, 
-General Windows OS and MAC OS support 
-Patching and many more