Kemmvary
E-commerce Operations & Customer Support Specialist
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $3.66/hour ($704.00/month)
Bachelors degree
Last Active
June 28th, 2026 (today)
Member Since
August 6th, 2023
Profile Description
Results-driven E-commerce Operations & Customer Support Specialist with 5+ years of experience supporting Shopify and dropshipping businesses across customer service, executive assistance, CRM management, and operational coordination.
Experienced in handling high-volume customer inquiries, refunds, returns, exchanges, disputes, order tracking, and fulfillment coordination while maintaining strong customer satisfaction and operational accuracy.
Skilled in Shopify, Zendesk, Gorgias, Freshdesk, ParcelPanel, HubSpot, ChatGPT, Google Workspace, and remote workflow management. Strong background in customer de-escalation, SOP implementation, reporting, and supporting fast-paced ecommerce operations across US, EU, and AU markets.
In addition to customer support, I also have experience with executive assistance, CRM organization, operational reporting, scheduling, and workflow coordination. I am highly organized, proactive, detail-oriented, and comfortable working independently in remote environments.
I take pride in delivering professional customer experiences while helping businesses stay organized, efficient, and scalable long term.
Top Skills
Customer Support » Ecommerce
Experience: 2 - 5 years
Experienced using Shopify for order management, refunds, exchanges, fulfillment checks, customer account reviews, tracking updates, and general ecommerce operations.
E-Commerce » Order processing » Order Tracking
Experience: 2 - 5 years
Managed customer inquiries related to shipping updates, delayed deliveries, tracking issues, return-to-sender cases, and fulfillment coordination.
Office and Administration » Executive Assistance
Experience: 2 - 5 years
Supported executives with scheduling, operations coordination, reporting, CRM updates, and administrative workflows.
Other Skills
Marketing » CRM » HubSpot CRM
Experience: 1 - 2 years
Used HubSpot for CRM management, organizing leads, tracking follow-ups, documenting interactions, and maintaining workflow organization.
Office and Administration » Email Handling
Experience: 5 - 10 years
Managed high-volume customer and business email communications across e-commerce, executive assistance, and customer support roles. Experienced in handling inquiries, follow-ups, refunds, disputes, scheduling, and operational coordination while maintaining professional communication, organization, and fast response times.
Customer Support » Customer Service » Gorgias
Experience: 1 - 2 years
Used Gorgias to manage high-volume customer support tickets, organize workflows, respond to customer inquiries, and maintain fast response times in e-commerce environments.
Customer Support » Email Support
Experience: 5 - 10 years
Managed high-volume customer emails while maintaining professionalism, clarity, and response quality.
Office and Administration » Client Relationship Management
Experience: 2 - 5 years
Experienced in managing customer and client relationships through organized communication, follow-ups, CRM updates, and ongoing support. Skilled in maintaining accurate records, tracking interactions, coordinating with teams, and building strong long-term customer relationships in e-commerce and business support environments.
Customer Support » Customer Service » Chargeback Analysis
Experience: Less than 6 months
Experienced handling disputes and chargebacks, reviewing customer cases, gathering documentation, and helping reduce unnecessary financial losses.
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cagayan de Oro, Misamis Oriental
- Tests Taken
- IQ
- Score: 142
- DISC
- Dominance: 50%
- Influence: 15%
- Steadiness: 26%
- Compliance: 9%
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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