Customer Service Representative

I was hired previously as a Customer Support for Ebay and worked for 6 months. We assist buyers and sellers with their concern regarding delivery and disputes.

I answer enquiries from customers regarding their orders and deliveries. We also assist them with returns, price adjustments and refunds.

I have over five years of experience in training and development, with a strong focus on enhancing customer service skills among support agents. My responsibilities have included designing and delivering onboarding programs, conducting refresher courses, and creating updated training materials tailored to evolving business needs. I actively identify areas for improvement and implement strategies that boost team performance, communication, and service quality. Through coaching and continuous feedback, I help agents build confidence and consistency in handling customer interactions.

I am currently part of the backend support team, where I assist in maintaining and updating client accounts using platforms such as HubSpot and WordPress. My responsibilities include ensuring data accuracy, implementing content updates, and supporting workflow improvements to help streamline operations and enhance user experience.

I was a technical chat support for XBox for more than 2 years. We assist customers regarding the issue on their games and subscriptions.

I have hands-on experience managing Shopify accounts, where I handle a range of customer service and backend tasks. These include processing refunds, applying discounts, issuing gift cards, and investigating order-related concerns such as delays, discrepancies, or fulfillment issues. I also coordinate closely with warehouse teams to ensure accurate order tracking and timely delivery, helping maintain a smooth and responsive customer experience.

I primarily use Gorgias as the central platform for managing customer interactions. Through this tool, I respond to inquiries efficiently via email and live chat, ensuring timely and accurate support. I create and manage support tickets to track issues and resolutions, and utilize macros to streamline responses and maintain consistency in communication. This setup allows me to deliver a high level of service while optimizing workflow and response time.