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Dedicated Customer Service Agent with 7 yrs of experience

99 ID PROOF
Verified
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EXPECTED SALARY
Php 45,000.00/month
( $841 USD )
EDUCATIONAL ATTAINMENT
Bachelors Degree
AVAILABILITY
30 hrs/wk
( $6.48 USD/hr )
EXPERIENCE OVERVIEW
Customer Service/Retention, Data Entry, Magento, Canva, Zendesk Expert
BASIC INFORMATION
Age:
30
Gender:
Female
Location:
Dumaguete City, Negros Oriental
Tests Taken:
IQ
Score:  125
English
 C2(Advanced/Mastery)
Last Active:
January 10th, 2023 (18 days ago)
Member Since:
April 24th, 2016
SKILL SUMMARY

Highly-organized customer service representative with 7 years of experience on both outbound/inbound calls and email/chat support. Also had the opportunity to be a mentor handling newly hired agents and a quality analyst that focuses on developing projects, updating current processes and creating work flows. 
- Comfortable in using Microsoft and Google tools, Slack, Zendesk and Magento. 

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Email Management
  • Quality Assurance
  • Research
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Data Entry
  • Email Management
  • Quality Assurance
  • Research

English
EXPERIENCE

English is my second language

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Writing
SKILL RATING
  • Copywriting
  • Creative Writing
  • Technical Writing

Customer Service & Admin Support
EXPERIENCE

- Technical support (inbound/outbound call). Can provide quality support via chat/call/email using Zendesk. Proficient in using Canva, Microsoft, and Google Tools (gsuite). Expert in order/return processing using Magento, shopify, shipstation.

SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

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