Angelica
E-commerce Operations Assistant & Customer Service Specialist | Shopify & Zendes
Verified
Overview
Looking for full-time work (8 hours/day)
at $5.11/hour ($985.60/month)
Associates degree
Last Active
July 4th, 2026 (7 days ago)
Member Since
June 14th, 2023
Profile Description
Hi, I’m Angelica!
I help Shopify store owners reduce support workload, prevent disputes, and keep operations running smoothly—without needing constant supervision.
With 7+ years in customer service and hands-on experience in Shopify operations, I specialize in handling high-volume support (200+ tickets/day) while ensuring orders, refunds, and customer issues are resolved accurately and completely the first time.
I don’t just respond to customers—I fix the root cause of issues to reduce repeat tickets, refunds, and chargeback.
What I Can Handle For You:
Shopify Operations
• Order processing, edits, cancellations & fulfillment checks
• Shipment tracking & proactive delay follow-ups
• Returns, refunds, and exchanges (accurate & policy-compliant)
• Order monitoring to prevent disputes and chargebacks
Customer Support
• Manage 200+ tickets/day with fast, high-quality responses
• De-escalate complaints while protecting your brand
• Ensure every case is fully resolved—not just replied to
• Maintain clean and updated helpdesk/CRM systems
How I Work:
• I follow systems and document processes to avoid repeat issues
• I take initiative—flagging patterns like delays or complaints early
• I work independently and consistently hit SLA targets
Tools I work with daily:
Shopify | Gorgias | Zendesk |CommsLayer | Richpanel | Freshdesk
ShipStation | Klaviyo | Intercom | Loop Returns
Slack | Trello | Notion
Google Workspace | Microsoft Office
Results You Can Expect:
• Fewer customer follow-ups due to clear, complete responses
• Reduced refunds and chargebacks through proactive handling
• Organized backend and accurate order management
• Faster response times without sacrificing quality
Availability:
• Full-Time / Part-Time / Long-Term
• Open to US, UK, AU time zones
• 200+ Mbps internet with backup
• Ready to start immediately
If you’re looking for someone who can manage your support, improve your operations, and prevent issues before they escalate, send me a message—I’d be glad to help.
.
Top Skills
Professional Services » Management Services » E-Commerce Management
Experience: 2 - 5 years
I support store owners by ensuring smooth daily operations — from processing orders to uploading new products and managing inventory. Product uploads (variants, SKUs, pricing, descriptions). Inventory monitoring and reporting. Basic reporting and admin support.
Customer Support » Ecommerce
Experience: 5 - 10 years
Ecommerce Customer Care - Order tracking & fulfillment issues - Refunds, replacements, and policy explanation - Handling complaints and escalations - Managing subscription or billing concern
Customer Support » Ecommerce » Shopify
Experience: 2 - 5 years
Shopify Ecommerce Customer Support. I’m highly experienced in Shopify backend order management : Order tracking and delivery issues • Refunds, returns, and exchanges • Chargebacks and disputes • Order edits and cancellations • Subscription and account concerns
Other Skills
Customer Support » Email Support
Experience: 2 - 5 years
- Inbox management (high volume handling) - Manage 100-300+ customer tickets per day - Canned responses optimization - Ensure responses are clear, personalized, and aligned with brand voice.
Customer Support » Chat Support
Experience: 2 - 5 years
Skilled in assisting multiple customers simultaneously without compromising quality. Product inquiries and order updates. Upselling & cross-selling when appropriate, Fast typing speed an accurate responses. Customer satisfaction-focused approach.
Customer Support » Phone Support
Experience: 5 - 10 years
Experienced in handling inbound and outbound calls, resolving concerns in real-time, and maintaining a calm, solution-focused tone even in high-pressure situations. Billing & account inquiries, order concerns & escalations, retention & de-escalations and clear documentation after every call.
E-Commerce » Order processing » Order Fulfillment
Experience: 5 - 10 years
Order Management & Processing - Process and monitor Shopify orders - Coordinate with fulfillment/warehouse teams - Track shipment and order statuses - Resolve order discrepancies before they escalate
Customer Support » Ecommerce » Amazon
Experience: Less than 6 months
Amazon E-Commerce Customer Support Virtual Assistant experienced in resolving complex order issues, processing refunds and replacements, tracking shipments, and handling customer escalations. Adept at managing multiple tickets efficiently while maintaining high accuracy and response quality. Strong ability to follow SOPs, reduce customer frustration, and deliver positive outcomes even in high-pressure situations. Committed to providing fast, reliable, and customer-first support.
Marketing » GoHighLevel
Experience: 6 months - 1 year
GoHighLevel (GHL) CRM Management, Lead Management, Calendar Scheduling, Email & SMS Automation, Customer Support, Social Media Management
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Imus, Cavite
- Tests Taken
- IQ
- Score: 143
- DISC
- Dominance: 39
- Influence: 7
- Steadiness: 35
- Compliance: 19
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.