Rochelle

Community Manager | Client Success & CX Operations | 8+ Years Experience

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Overview

Looking for full-time work (8 hours/day)

at $9.13/hour ($1,760.00/month)

Bachelors degree

Last Active

July 7th, 2026 (yesterday)

Member Since

March 26th, 2016

Profile Description

I'm a Community Manager and CX Operations specialist with 8+ years of experience supporting digital brands, subscription-based communities, and content creators.

I specialize in building systems that keep members engaged, reduce churn, and make every community touchpoint feel warm and intentional.

What I'm currently doing:

Client Success Manager at Social Skills Decoded (SSD), a Skool-based coaching community. My work covers member onboarding and retention, Skoot CRM automation, community moderation, live call co-hosting, and member-facing communications across Standard, Premium, and VIP tiers.

Past experience:

I've worked with brands like Yousician, Skillshare, Design Anthology, and Pixie Cup, handling customer support, process documentation, onboarding flows, and backend ops across platforms including Shopify, Zendesk, Stripe, Skool, Canva, and Google Workspace.

What I can do for you:

- Community management on Skool, Facebook Groups, and ----------
- CRM automation and member lifecycle messaging (onboarding, retention, win-back)
- Customer support setup, SOPs, and escalation handling
- Content coordination, live call facilitation, and Canva asset creation
- Clear, on-brand communication your members will actually enjoy reading

Based in Laguna, Philippines (UTC+8). Available for full-time or part-time remote engagements. I take ownership of my work, communicate proactively, and genuinely care about the communities I manage.