Shopify Customer Support VA | Email Support & Customer Service Specialist

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Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelors degree

Last Active

June 27th, 2026 (yesterday)

Member Since

August 30th, 2022

Profile Description

Are you looking for a reliable Shopify Virtual Assistant who can provide excellent customer support and help grow your business?

With over 4 years of experience in Shopify Customer Support and eCommerce Operations, I help Shopify stores, fashion brands, dropshipping businesses, and online retailers deliver outstanding customer experiences that increase customer satisfaction, reduce chargebacks, and encourage repeat purchases.

Services I Offer:

Shopify Customer Support
eCommerce Customer Service/Email Support
Live Chat Support
Order Processing and Order Management
Order Tracking and Fulfillment Coordination
Refunds, Returns, and Exchanges
Chargeback Prevention and Dispute Assistance
Ticket and Helpdesk Management
Customer Retention and Satisfaction

Tools and Platforms:

Shopify, Shopify Inbox, Gorgias, Zendesk, Freshdesk, Richpanel, Commslayer, Gmail, Google Workspace, Slack, Trello, Asana, ClickUp, and Microsoft Office.

Why Work With Me?

Fast Response Times
Professional Communication
Excellent Written English
Detail-Oriented and Organized
Reliable and Proactive
Customer-Focused Approach

I have supported Fashion, Apparel, Beauty, Jewelry, Pet, Home and Living, Print-on-Demand, and Dropshipping brands, helping businesses maintain excellent customer relationships and strong brand reputations.

If you're looking for a Shopify Customer Support Specialist, eCommerce Virtual Assistant, Customer Service Representative, Email Support Agent, Live Chat Agent, Gorgias Expert, or Zendesk Specialist, I'd love to help your business succeed.

Let's create a customer experience that keeps customers coming back.

Top Skills

Customer Support » Email Support

Experience: 1 - 2 years

I have experience providing email support for Shopify stores, handling customer inquiries related to orders, shipping, refunds, returns, exchanges, and product questions. I use Shopify Inbox, Gorgias, Zendesk, and Freshdesk to manage and resolve tickets efficiently while maintaining clear and professional communication. I regularly access the Shopify admin to check order status, update customer details, and coordinate with fulfillment tools like DSers and Oberlo to ensure timely issue resolution. My focus is on fast response times, accuracy, and customer satisfaction.

Customer Support » Ecommerce

Experience: 1 - 2 years

I provide reliable email and customer support for Shopify stores, handling inquiries about orders, shipping, refunds, returns, and product questions. I manage tickets efficiently using Shopify Inbox, Gorgias, and Zendesk, ensuring timely and professional communication. I also assist with order tracking, updating customer information, and coordinating with fulfillment tools to resolve issues quickly and maintain customer satisfaction.

Customer Support » Customer Service » Gorgias

Experience: 1 - 2 years

I provided email and live chat support for Shopify stores using Gorgias, handling customer inquiries about orders, shipping, refunds, returns, and product questions. I ensured timely, professional responses and coordinated with the Shopify admin and fulfillment tools to resolve issues efficiently and maintain customer satisfaction.

Other Skills

E-Commerce » Order processing

Experience: 6 months - 1 year

E-Commerce » Order processing » Order Tracking

Experience: 1 - 2 years

E-Commerce » Order processing » Order Fulfillment

Experience: 1 - 2 years

Customer Support » Customer Service » Chargeback Analysis

Experience: 1 - 2 years

I handled chargeback analysis and prevention for Shopify stores, reviewing disputed transactions, investigating order and payment details, and providing accurate documentation to resolve issues. I coordinated with payment processors and customers to minimize losses and ensure compliance with store policies.