Customer Support VA|Chat & Email Support , E-commerce VA

Overview

Looking for full-time work (8 hours/day)

at $4.96/hour ($960.00/month)

Bachelors degree

Last Active

July 19th, 2026 (today)

Member Since

July 21st, 2022

Profile Description

Hi there! I’m ---------- ---------- , a dedicated and empathetic Customer Support Specialist from, Philippines, with 7 years of BPO experience, including over 3 years providing chat and voice support for ---------- , a major U.S. e-commerce brand. I’ve handled thousands of customer interactions covering order tracking, returns, refunds, shipping delays, and product concerns, always with empathy, patience, and professionalism. I’ve also worked as a Quality Analyst, reviewing support interactions and coaching agents to improve communication, accuracy, and customer satisfaction.  To strengthen my skills for virtual assistant work, I’ve completed beginner training on Shopify and Zendesk and practiced using Shopify’s dashboard via a free trial. I'm a fast learner, eager to master new tools like Gorgias, Gmail, and Instagra ---------- ssaging for support. 
 
What I Can Offer:
Chat, Email & Voice Support
E-commerce Customer Care (returns, refunds, shipping, sizing)
Strong Empathy, Patience & Customer-First Communication
QA Experience (coaching and auditing support quality)Available Part-Time: 9 PM–1 AM Philippine Time (Mon–Sat)
Strong internet, own PC, and remote-ready
Let’s work together to help your customers feel heard, respected, and valued, every step of the way.