Hi, I’m Floyd! The Shopify Specialist who keeps your backend from turning into a mystery box.
I support Shopify store owners with clean, organized, and accurate backend operations, and by handling the parts of operations that no one really wants to deal with: purchase order creation and tracking, maintaining margin integrity, computing landed cost, generating weekly inventory report, product reorder recommendation, purchasing, inventory management, supplier coordination, order fulfillment, customer support, and the one SKU that magically disappears every week.
I focus on maintaining smooth daily workflows, ensuring that products are updated correctly, inventory is accurate, orders are fulfilled on time, and data remains error-free. I value clear communication, consistency, and attention to detail in every task.
Core Skills:
Product Listing & SEO-Friendly Optimization
• Updating Master Lists with complete product data
• Capturing vendor titles, SRP, shipping & tariff costs
• Crafting AIDA-based product titles & descriptions
• Assigning SKUs, tags, channels, photos, Alt Text (Google loves this!)
Price & Margin Management
• Repricing reordered products based on changes in unit cost, shipping, and additional charges.
• Ensuring margin integrity across your catalog
• Calculating landed cost for better margins
Shopify Admin Expertise
• Uploading and setting up new products before inventory arrives
• Suggesting product retail for approval to ensure margin integrity
• Keeping product images clean, optimized, and properly named
Sumtracker Inventory Management
• Generating weekly inventory report
• Recommending products to reorder based on sales and demand
• Assigning warehouse locations
• Keeping quantities and product data tightly synced
Purchase Order Management and Supplier Coordination
• Creating POs
• Supplier Coordination
• Tracking until products are received
• Verifying invoice totals (because numbers should always add up)
Customer Support & Order Handling
• Tracking orders
• Handling returns, refunds and order replacements
• Anticipating customers' issues and concerns to avoid chargebacks/disputes
• Making sure customers feel supported throughout the journey, turning them into advocates
Shopify Store Set-Up & Web Building
• Creating new Shopify stores from scratch
• Implementing clean, conversion-friendly designs
Tools:
• Shopify Admin & Partner
• Google Suite
• Sumtracker
• Trello
• Canva
• Slack
• ReAmaze
If you need someone dependable who keeps your store organized, accurate, and well-managed, I’d be happy to help your Shopify business run more smoothly and efficiently. And if you value attitude and character just as much as skills, even better.
Shopify Portfolio:
LinkedIn: www.
Experience: Less than 6 months
Hands-on experience in Shopify store set-up, web building, product listing, order management, customer support, and sign-up and review page creation through Klaviyo.
Experience: 1 - 2 years
Former customer support for Lazada, an e-commerce platform popular in the Philippines. Delivered exceptional support through chat, email, and ticketing systems such as Alibaba XSpace (similar to Zendesk). Gained hands-on experience in customer support through Shopify's paid course, handling inquiries, refunds, and returns.
Experience: 6 months - 1 year
Effective Order Management – Accurate order tracking, fulfillment tracking, returns and refund processing, and updates – Integration of customer data, inventory control, and timely communication to maintain high accuracy and satisfaction
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 6 months - 1 year
Gained knowledge through the HubSpot course for developing Social Media Strategy, Social Media Listening, Engagement, and Social Customer Support. Then, provided a pro-bono service for a local pastry business to gain hands-on experience, where I developed strategies, created personas, managed postings, descriptions, designed graphics, and responded to inquiries.
Experience: Less than 6 months
Shopify Product Listing & SEO Optimization – Keyword‑rich product titles, meta descriptions, and body content – Optimized product pages including alt-text, image file names, and URLs – Long‑tail and transactional keywords like “best running shoes online”, “women’s breathable athletic sneakers”, to enhance SEO visibility.
Experience: Less than 6 months
Experience: 6 months - 1 year
Experience: 1 - 2 years
Experience: 1 - 2 years
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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