I’m a General Virtual Assistant with proven experience supporting US clients in both administrative management and lead generation. From streamlining daily operations to building accurate, data-generation lead lists, I thrive in fast-paced remote environments where precision matters more than polish. My edge is simple: I don’t just complete tasks—I create systems that save time, cut errors, and keep businesses moving forward.

"I make productivity look effortless—so you can focus on growth while I handle the grind."

*Keen to details
*Data management
*Advertising to linkedin ,facebook and other social media platforms
*tech savvy
*Eager to learn
*Data Analysis
*Administrative works

Experienced Full Stack Developer specializing in Laravel, PHP, MySQL, Livewire, Filament, JavaScript, and API integrations. I have successfully developed and maintained custom web applications, SaaS platforms, LMS systems, subscription management systems, and multi-tenant applications. I am passionate about creating efficient, scalable, and user-friendly solutions that help businesses grow. I take pride in delivering clean code, solving complex problems, and providing dependable long-term support for my clients.

If you are looking for a reliable, tech-savvy VA who actually gets results, I am here to help. With over 10 years of experience in digital marketing and publishing, I have helped more than 1,200 clients transform their online visibility through a strategic mix of organic outreach, expert content creation, and smart automation. I combine my design expertise backed by multiple Canva certifications with technical proficiency in WordPress, Elementor, and modern AI tools like ChatGPT, Claude, and Gemini. I specialize in social media management and content creation, email marketing, and social media strategy to take the "tech headaches" off your plate so you can focus entirely on scaling your business. If you need a proactive, creative, and highly organized partner, let’s connect!

• Photoshop
• Canva
• Customer Service
• Technical Support
• Appointment Setter
• Email

Email Management
Communication
Writing and Typing
Time Management
Organization
Basic Accounting
Customer Service
Negotiation
Social Media Management

I am a licensed Electronics Engineer from Mapua Institute of Technology, with extensive experience in network operations, IT support, and project management. I also have several industry certifications, including Electronics Technician (2015), CCNA (2019), CCNP Encore (2020), CCNP Enterprise (2023), and Microsoft Azure Fundamentals (2020).
Professional BackgroundThroughout my seven years in the BPO industry, I have continuously expanded my skill set and achieved significant milestones. My journey began as a Project Manager at Mitsubishi Electric, where I developed essential project management skills. Fueled by my passion for IT, I transitioned to Accenture, where I spent three years as an IT Support Specialist, providing Level 1 and Level 2 support for technical and account-related issues, particularly within Microsoft Office 365. I have become proficient in tools such as Sophos, RingCentral, ServiceNow, and Salesforce.
In addition to my corporate roles, I worked as a freelance IT support contractor for three years, specializing in server, network, and application monitoring. I utilized platforms like ConnectWise Automate, SolarWinds, and Zabbix to provide troubleshooting across operating systems such as MacOS, Linux, and Windows. I also have hands-on experience with Bitrix24 CRM, Zoom management, and Google Workspace.
As a Network Operations Center (NOC) Engineer at Continuum Global Solutions, I developed expertise in managing Cisco firewalls, switches, ASA configurations, and leading outage bridge sessions. My role involved monitoring devices via SolarWinds, troubleshooting network issues, and collaborating with network vendors to ensure continuous service.
Security Analyst Experience:In addition to my network operations expertise, I also have solid experience in network security and firewall management. I have worked with a range of security solutions and protocols, including:
Palo Alto Firewalls for robust security and traffic filteringOpenVPN and WireGuard for secure VPN configuration and troubleshootingGlobalProtect for VPN and secure remote access solutionsMulti-Factor Authentication (MFA) systems to enforce additional layers of security in cloud and network environmentsAdditional Experience in MSP Tools:I have extensive experience with various Managed Service Provider (MSP) tools, ensuring proactive monitoring and seamless system management. These tools include:
NinjaRMM for remote monitoring and management of client devicesHaloPSA for managing IT service requests, ticketing, and task automationConnectWise Manage for streamlining IT service delivery and managing ticketsM365 for troubleshooting, managing, and maintaining Microsoft 365 environmentsProofpoint for email protection and securityKey Skills & Expertise:Network Security: Palo Alto Firewalls, OpenVPN, WireGuard, GlobalProtect, MFANetwork Monitoring: SolarWinds, Zabbix, ConnectWise AutomateIT Support: Microsoft Office 365, Sophos, RingCentral, ServiceNow, SalesforceCloud Solutions: Microsoft Azure, Google WorkspaceMSP Tools: Ninja RMM, HaloPSA, ConnectWise, M365, ProofpointNetworking: Cisco firewalls, switches, ASA configurations, MPLS, network troubleshootingProject Management: Leading teams, creating and managing projectsVirtual Assistant: Task management, CRM systems, calendar management, email correspondenceWith a proven track record of providing reliable IT support, managing network operations, and ensuring robust security across multiple platforms, I am prepared to take on new challenges and contribute to the success of your organization. I look forward to bringing my skills in network management, security analysis, and MSP tools to your team.

Way back 2006 is the year when I took my first job as a programmer in some local IT company, I did CSS at that time because my employer saw my potentials in being creative and original by providing them a logo for the company and web pages that I proposed, and then I got hooked and totally exposed to photoshop, the intense satisfaction of doing all the creative stuffs from graphic arts to typography is like a plague that somehow filled my system and the way I see life. I Usually like my arts to be more like a posh suit, very classic though not very traditional, comfortable yet striking at a glance. I love the process of combining the most satisfying fusion of things that are just around but when mixed and as a whole its like an alpha of whatever it might be. Colors and shapes is all that matter, contemporary, classical, radical, new age, ancient, modern. all that are just a secondary, you can only see that once you stare, but color attracts attention, and shape retains in the eyes of the beholder. Last year I got involved in alot of e-commerce activities, I learned how to do better WordPress, and also learned how to use DLSR camera for Product Photos, and also use that to produce reviews, unboxing, and showing how the product works, and much more that are so much related to all that.

Hello! My name's Roi , and hopefully I can be your best ROI !

Since 2020, I've been a video editor, social media manager, and digital marketing coordinator for Real Estate companies.

With strong technical expertise in Premiere Pro and a sharp eye for detail, I excel at creating polished and professional visuals. I understand the importance of consistency and quality in high-volume projects and am committed to delivering top-tier results on every edit. My approach ensures each video aligns with high standards and project requirements.

I’m reliable, deadline-oriented, and open to feedback to enhance my work, and I’d be excited to contribute to your team. Please find my work samples attached.
My Portfolio website https://kyllon roi pontillas .my.ca nva.site/videoeditor-portfolio-website

Project-Based Content Writer| Search Engine Optimization Writer | Digital Marketing | ESL Teacher | Virtual Assistant

11 years of experience in BPO customer service, phone based and email , including sales for AT&T mobility, retention for a US credit card company. Handled end-to-end service requests for home warranty clients, from ticket creation to post-repair follow-up. Nearly 2 years as an Amazon Inventory Analyst, handling inventory management, HS code classification, CARM compliance, and data organization. Skilled in Amazon Seller Central, Keepa, Excel/Google Sheets.

Versatile and Results-Driven Professional
- 8 years of experience as an Office Clerk in a major electric company, ensuring efficient operations in an essential industry

- Tech-savvy, proficient in MS Office applications and administrative tasks

- Fast and efficient typist (100 WPM) with excellent accuracy and attention to detail

- Experienced college instructor, skilled in engaging and training students

- Basic Accounting 1 instructor, capable of simplifying complex concepts

- Adobe Photoshop expert, both in practice and teaching

- Creative and detail-oriented crocheter, showcasing precision and artistry

- Thrives under pressure, with excellent problem-solving skills

- Quick learner with a growth mindset, eager to master new skills

- Highly adaptable and capable of multitasking in dynamic environments

- Strong communication and teamwork skills, fostering collaboration and productivity

Intermediate skills on Operating MS Office softwares including MS Word and MS Excel

A Licensed Professional Teacher, a Certified Strategic Partner Master Trainer (SPMT) and College Instructor with 4+ years of overlapping experience in corporate learning & development and tertiary education.

What I Do:

Corporate L&D: Design, develop, and execute comprehensive training curricula, certification programs, and onboarding guidelines for global industry leaders like Concentrix and VXI.

Higher Education: Facilitate general education courses at the college level, manage departmental operations as a Program Head, and mentor students through campus organizations.

Specialized Skills: Curriculum development, root cause analysis, workplace communication, pedagogical technology integration, and cross-functional team leadership.

Certified in English as a Medium of Instruction and Educational Technology, I focus on creating high-impact learning experiences that drive measurable performance and professional growth.

Broadcast Media graduate withexperience in administrative support,customer service, client relations,research, sales, marketing, andbusiness operations. Skilled indatabase management,documentation, stakeholdercommunication, lead generation, andproject coordination. Proven ability tomanage multiple priorities, maintainaccurate records, and support teamsin fast-paced environments.