General Virtual Assistant

Provided professional phone support to English-speaking clients by addressing inquiries, resolving concerns, and delivering clear, courteous communication to ensure customer satisfaction.

Responsible for sourcing, screening, and hiring qualified candidates for various US-based roles. Managed the end-to-end recruitment process, including job postings, resume reviews, interviews, and coordinating with clients/hiring managers to ensure timely and successful placements.

Delivered prompt and professional email support by responding to customer inquiries, resolving issues, and providing accurate information to ensure a positive client experience.

Provided executive-level support through calendar management, travel arrangements, document preparation, and day-to-day administrative tasks to ensure smooth business operations.

Managed order dispatching and coordination of deliveries, ensuring accurate scheduling, tracking, and timely shipment of e-commerce orders to meet customer expectations.

Assisted in HR functions such as recruitment, onboarding, employee relations, and records management, ensuring smooth workforce operations and compliance with company policies.

Handled inbound and outbound calls, assisted customers with inquiries, resolved issues, and delivered clear, professional, and courteous support to ensure customer satisfaction.

Provided accurate translation of documents and communications, ensuring clarity and consistency between languages to support smooth business operations.

Handled daily email management including organizing inboxes, prioritizing messages, drafting professional responses, and ensuring timely follow-ups to maintain smooth communication and workflow."

Provided comprehensive executive support including calendar and email management, meeting coordination, travel arrangements, and preparation of reports to ensure efficient day-to-day operations.