Jimboy
Customer Support Specialist | E-commerce | Shopify, Amazon, HubSpot, Zendesk
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.28/hour ($1,577.60/month)
Associates degree
Last Active
June 11th, 2026 (3 days ago)
Member Since
July 31st, 2021
Profile Description
Customer support specialist with 8+ years of experience supporting US, UK, EU, and global customers across e-commerce, telecom, and technical support. Skilled in phone, chat,
Experienced in managing orders, shipping, returns, refunds, and warranty claims for e-commerce stores. I handle customer concerns, account issues, and basic technical troubleshooting efficiently.
Skilled in Zendesk, HubSpot, Salesforce, Shopify, Amazon Seller Central, and Walmart Seller Center. Strong communication skills, detail-oriented, and able to handle high-volume support while maintaining quality.
Reliable, proactive, and focused on improving customer experience and retention.
Top Skills
Customer Support
Experience: 5 - 10 years
Handled phone, chat, email, and social media support for US and global customers. Resolved issues quickly and maintained high customer satisfaction.
Customer Support » Email Support
Experience: 5 - 10 years
Managed high-volume email inquiries, including orders, returns, refunds, and general questions, with clear and accurate responses.
Customer Support » Chat Support
Experience: 5 - 10 years
Provided real-time support, handled multiple chats at once, and resolved customer concerns efficiently.
Other Skills
Customer Support » Phone Support
Experience: 5 - 10 years
Handled inbound calls for product inquiries, complaints, billing, and troubleshooting with clear communication.
Customer Support » Ecommerce » Shopify
Experience: 5 - 10 years
Handled orders, customer concerns, and backend store tasks.
Customer Support » Customer Service
Experience: 5 - 10 years
Delivered consistent support and maintained positive customer experience across different channels.
Marketing » CRM » HubSpot CRM
Experience: 2 - 5 years
Managed customer conversations, tracked tickets, updated records, and handled email and chat support using HubSpot CRM.
E-Commerce » Amazon » Seller Central
Experience: 2 - 5 years
Managed customer messages, returns, refunds, and order issues on Amazon.
Customer Support » Technical Support
Experience: 1 - 2 years
Assisted customers with device setup, connectivity issues, and basic troubleshooting.
Office and Administration » Data Entry
Experience: 5 - 10 years
Maintained accurate records, updated customer details, and managed support data in systems.
E-Commerce » Order processing
Experience: 5 - 10 years
Processed orders, handled cancellations, returns, and refunds, and ensured order accuracy.
Office and Administration » Transcription » Typing
Experience: 5 - 10 years
Fast and accurate typing (around 100 WPM) for efficient handling of support tasks.
Basic Information
- Age
- 36
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao, Davao del sur
- Tests Taken
- IQ
- Score: 122
- DISC
- Dominance: 33
- Influence: 28
- Steadiness: 22
- Compliance: 17
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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