Hello there! Welcome to my profile.I’m seeking a non-voice, remote position where I can apply my solid background in the BPO industry, freelance virtual assistance, and teaching. I’ve managed diverse accounts in retail, banking and finance, telecommunications, e-commerce, gaming, and a bit of affiliate marketing.Key Skills and Competencies
- Proficient in MS Office and Google Suite- Skilled in tools such as Gorgias, Zenoti, Amazon Connect, Avaya, XenCall, Hubstaff, Slack, Nexus, COM, KANA, NICE IEX, Citrix, Shopify, Zendesk, 3PL, and Meta Business Suite
- Strong organizational, written, and verbal communication skills
- Excellent attention to detail and accuracy
Equipment and Connectivity
- 150 Mbps wired internet connection
- Desktop with dual monitors
- Noise-cancelling headset
- Laptop and smartphone
I’m confident in my ability to deliver reliable results and help your business reach its goals. I value growth, efficiency, and continuous learning, and I’m always ready to take on new tools and technologies to better serve your team.
Experience: 2 - 5 years
I have solid years of experience in email support, helping customers with their inquiries, troubleshooting issues, and providing clear, professional responses. I'm great at managing multiple tickets efficiently while ensuring timely resolutions.
Experience: 6 months - 1 year
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: 2 - 5 years
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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