Customer Service VA | E-commerce | Email, Chat & Shopify | 10+ Years

Overview

Looking for full-time work (8 hours/day)

at $5.64/hour ($1,088.00/month)

Associate degree

Last Active

July 7th, 2026 (3 days ago)

Member Since

February 20th, 2021

Profile Description

Hi! I'm John Clemence Serra, a Customer Support and Administrative Virtual Assistant with 10+ years of BPO experience supporting U.S. and Canadian customers through phone, email, and live chat.

My background includes customer service, email support, administrative tasks, recruitment support, data entry, and customer communication across telecommunications, financial, and travel industries.

I am currently focused on growing into the e-commerce space and actively learning Shopify and online store operations. While I don't yet have professional Shopify experience, I have been self-training and practicing product listing and basic store management to build my skills and better support e-commerce businesses.

I can assist with:

• Customer Email & Chat Support
• Order Tracking & Customer Inquiries
• Shopify Product Listings
• Data Entry & Administrative Tasks
• Inbox Management
• Recruitment Support
• Canva Design Support
• General Virtual Assistance

I may be new to e-commerce operations, but I bring strong customer service foundations, professionalism, reliability, and a willingness to learn. My goal is to grow with an e-commerce business long-term while helping deliver excellent customer experiences and smooth day-to-day operations.