Conduct technical troubleshooting if needed depending on the client's error
Implement ITIL standard in terms of handling Employee's credentials and other Tool Related concerns at all times.
Experience: 10+ years
Advanced proficiency in Microsoft Excel for data analysis, IT asset management, and reporting. Experienced in utilizing VLOOKUP/XLOOKUP, Pivot Tables, and conditional formatting to audit user inventories, track hardware lifecycles, and analyze MSP ticket data. Capable of building clean, automated dashboards to present system health and KPI metrics to stakeholders.
Experience: 10+ years
In my role as a Senior Engineer, I specialize in hardening and securing Microsoft 365 environments for diverse client portfolios. I have extensive experience configuring Microsoft Purview, setting up Data Loss Prevention (DLP) policies, and optimizing Defender for Office 365 against phishing and spam. Additionally, I build and manage Microsoft Intune (Endpoint Manager) policies for secure device enrollment, compliance, and automated application deployment across endpoints.
Experience: 10+ years
I am a Windows Administrator specializing in infrastructure automation and centralized management. I heavily leverage PowerShell to automate routine administrative tasks, user provisioning, and system auditing across multiple domains. Additionally, I am highly experienced in managing enterprise patch deployment, endpoint compliance, and software distribution utilizing RMM tools, WSUS, and Microsoft Endpoint Configuration Manager (SCCM).
Experience: 10+ years
We use this CRM tool to create/modify and close the tickets based on our client's Incident or Request
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