Rodel

Email & Customer Support VA | Dispute Case Manager

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Overview

Looking for full-time work (8 hours/day)

at $3.33/hour ($640.00/month)

Bachelors degree

Last Active

June 27th, 2026 (yesterday)

Member Since

August 6th, 2020

Profile Description

Your All-in-One Virtual Assistant for E-Commerce, Customer Service, Data Entry & Tech Support

I help businesses keep their inbox organized, customers happy, and operations running smoothly.
With 5+ years of hands-on experience in Email & Customer Support, I specialize in managing high-volume inboxes and ticket queues using Zendesk, ensuring every customer receives a timely, professional, and accurate response.
I’ve supported fast-paced e-commerce and service-based businesses, handling everything from daily customer inquiries to sensitive refund and dispute cases—always with empathy, clarity, and attention to detail.

Top Skills

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 6 months - 1 year

Preparing chargeback documentation to contest customer-filed disputes.

Other Skills

Experience: Less than 6 months

Experience: Less than 6 months

Experience: 1 - 2 years

Basic Information

Age
35
Gender
Male
Website
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Address
Rodriguez, Rizal
Tests Taken
IQ
Score:  142
DISC
Dominance: 46%
Influence: 8%
Steadiness: 30%
Compliance: 16%
English
C2(Advanced/Mastery)
Government ID
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