Customer Support Specialist | Email, Chat & Phone Support | Healthcare | Propert

I have experience supporting property management operations for short-term vacation rentals. My responsibilities included responding to guest inquiries, managing bookings and reservations, coordinating check-ins and check-outs, handling cancellations and modifications, and resolving guest concerns promptly to ensure a positive experience. I also updated property listings and availability across platforms such as Airbnb, VRBO, Expedia, and Booking.com, coordinated with property owners and cleaning teams, maintained accurate booking records, and provided administrative support to keep daily operations running smoothly. My focus was on delivering excellent guest service, maximizing occupancy, and ensuring efficient property management.

I have over ten years of experience in customer service, supporting customers through phone, email, and chat across different industries, including telecommunications, healthcare, travel, and property management. Throughout my career, I've helped customers with billing concerns, account inquiries, technical issues, appointment scheduling, order updates, and general support while maintaining a professional and empathetic approach. I'm comfortable handling a high volume of inquiries, resolving issues efficiently, and ensuring customers feel heard and valued. I've also worked remotely as a Virtual Assistant, where I managed customer communications, administrative tasks, CRM updates, and booking inquiries for vacation rental properties. These experiences have strengthened my communication, problem-solving, and multitasking skills. I take pride in providing accurate information, staying organized, and creating positive customer experiences. My goal has always been to build trust with customers while meeting performance targets and supporting business objectives.

I have extensive experience providing email support across the customer service, healthcare, travel, and property management industries. I handled customer inquiries, resolved account and billing concerns, responded to booking and reservation requests, processed order updates, and followed up on open cases in a timely and professional manner. I consistently prioritized clear communication, accuracy, and empathy while managing a high volume of emails and meeting response time goals. I'm also experienced in documenting interactions, coordinating with internal teams, and using platforms such as Zendesk, Google Workspace, and other CRM systems to ensure every issue is resolved efficiently and customers receive a positive support experience.

I have hands-on experience using Global Distribution System (GDS) tools, primarily SABRE, to assist customers with travel reservations and itinerary management. My responsibilities included booking and modifying flights, checking fare availability, processing cancellations and refunds, updating passenger information, and providing accurate travel details. I also handled schedule changes, ticket inquiries, and reservation issues while ensuring compliance with airline policies and delivering excellent customer service. My experience with GDS has strengthened my attention to detail, accuracy, and ability to work efficiently in a fast-paced travel environment.

I have hands-on experience using Zendesk to manage customer support through email, chat, and ticketing. I used the platform to track and resolve customer inquiries, update ticket statuses, document interactions, assign cases, and collaborate with internal teams to ensure timely resolutions. I'm comfortable managing multiple tickets simultaneously, prioritizing urgent requests, maintaining accurate records, and meeting service level agreements (SLAs) while delivering a positive customer experience.

Throughout my career, administrative tasks have been a key part of every role I've held. I have experience managing calendars and appointments, responding to emails, maintaining accurate records, updating CRM systems, preparing reports, organizing digital files, processing documentation, and handling data entry with a high level of accuracy. As a Virtual Assistant, I supported executives and clients by coordinating schedules, managing inboxes, tracking tasks, handling booking inquiries, updating property listings across platforms, and ensuring smooth day-to-day operations. In my customer service roles, I also completed administrative responsibilities such as documenting customer interactions, processing requests, verifying account information, creating case notes, and following up on open issues. I'm highly organized, detail-oriented, and comfortable using tools like Google Workspace, Microsoft Office, Monday.com, Trello, Slack, Zendesk, and other cloud-based platforms. I can prioritize multiple tasks, meet deadlines, and maintain accuracy while working independently in a fast-paced remote environment.

I have extensive experience providing chat support in customer service, healthcare, travel, and property management. I assisted customers with account inquiries, booking and reservation requests, billing concerns, technical issues, and general questions while maintaining a professional, friendly, and solution-focused approach. I managed multiple chat conversations simultaneously, provided accurate information, documented interactions, and worked closely with other teams to resolve issues efficiently. My focus has always been on delivering timely responses, ensuring customer satisfaction, and creating a positive support experience.

I have experience providing customer support in the healthcare industry, assisting members with pharmacy benefits, prescription inquiries, medication coverage, prior authorizations, and claims-related concerns. I helped customers understand their health plan benefits, verified eligibility, coordinated with pharmacies and healthcare providers, and resolved issues accurately while maintaining confidentiality and compliance with HIPAA guidelines. I also documented interactions, updated member records, and ensured each customer received timely, compassionate, and professional support. This experience strengthened my attention to detail, problem-solving abilities, and commitment to delivering high-quality patient-focused service.