CLOUD TECH SUPPORT SR ANALYST

Overview

Looking for full-time work (8 hours/day)

at $5.66/hour ($1,090.91/month)

Bachelors degree

Last Active

March 24th, 2025 (443 days ago)

Member Since

June 22nd, 2020

Profile Description

PROFILE
An experienced IT professional with over 10 years of expertise in IT support, service desk management, and infrastructure security. Adept at troubleshooting hardware/software issues, system administration, and providing exceptional customer service in fast-paced environments. Skilled in various technologies, including Microsoft Azure, Office 365, and ServiceNow. Proven ability to resolve complex issues efficiently while maintaining high customer satisfaction.
WORK EXPERIENCE
Accenture Inc.
Service Desk Support / Shift Lead / Ticket Manager / Knowledge Management

Bausch Health Project / Saputo Project / Clorox Project

April 2021 – March 2025
Provide technical support and resolve issues for internal users related to desktop, hardware, software, and access.
Serve as Shift Lead for the Saputo Project and manage ticket management for the CLX Project.
Maintain user accounts, track issue resolution, and ensure KPI/SLA targets are met.
Tata Consultancy Services
IT Support

2012 – 2017
Managed calls/emails related to desktop, hardware, software, and access issues, providing initial troubleshooting and resolution.
Ensured accurate documentation of issues, prioritizing tickets based on severity and adhering to SLAs.
Administered user accounts, supported processes for joiner/leaver/transfer, and handled privilege ID requests.
Participated in several security and compliance initiatives, including Anti-Fraud and Risk Awareness programs.
Fabtech Kitchens Unlimited
IT Support

2008 – 2012
Offered support for the EXACT SYSTEM ERP, including generating reports and troubleshooting related hardware/software issues.
Ensured smooth operation of desktop and laptop systems, working closely with stakeholders.
Flexo Manufacturing Corp.
IT Support

2007 – 2008
Provided comprehensive IT support for desktop/laptop hardware/software, ensuring efficient troubleshooting and issue resolution.
Collaborated with network/desktop teams to address and resolve complex issues.
C.P. Reyes Hospital
MIS Support

2006 – 2007
Managed IT infrastructure, ensuring system security, data integrity, and connectivity.
Developed backup plans, implemented security measures, and responded promptly to system issues.