Joannah
Senior Operations Manager/ Client Services Manager
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $11.26/hour ($2,181.82/month)
Bachelors degree
Last Active
August 7th, 2025 (304 days ago)
Member Since
September 15th, 2012
Profile Description
18+ years of progressive experience in operations, project management, client services, people leadership, and quality assurance. Core Strengths:
Team Leadership & Mentoring: Proven success in developing high-performing teams, especially in BPO/outsourcing setups.
Operations Management: Deep expertise in process improvement, client satisfaction, service delivery, and KPI management.
Project Management: Ability to handle large-scale campaign launches, web development projects, and quality programs.
Client Relationship Management: Skilled in liaising between clients and internal teams to align on goals and resolve issues proactively.
Cross-Functional Collaboration: Worked closely with HR, IT, Finance, Marketing, and Sales teams for campaign success and business continuity.
Tools & Platforms Familiarity:
CRM systems, quality assurance platforms, Basecamp, Google Workspace, Amazon, eBay, BigCommerce, Recruit’in, Xray, and various sourcing and e-commerce tools.
Top Skills
Professional Services » Management Services » Administrative Management
Experience: 5 - 10 years
Professional Services » Management Services » Bpo Operations Management
Experience: 5 - 10 years
Professional Services » Management Services » Customer Support Management
Experience: 5 - 10 years
Other Skills
Professional Services » Management Services » Business Management
Experience: 5 - 10 years
Project Management
Experience: 5 - 10 years
Customer Support » Chat Support
Experience: 5 - 10 years
Customer Support » Ecommerce
Experience: 5 - 10 years
Professional Services » Management Services » Call Center Operations Management
Experience: 5 - 10 years
Customer Support » Email Support
Experience: 5 - 10 years
Customer Support » Technical Support
Experience: 5 - 10 years
Customer Support » Phone Support
Experience: 5 - 10 years
Customer Support » Ecommerce » Amazon
Experience: 5 - 10 years
Office and Administration » Email Handling
Experience: 5 - 10 years
Office and Administration » Calendar Management
Experience: 5 - 10 years
Basic Information
- Age
- 41
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Antipolo, Rizal
- Tests Taken
- IQ
- Score: 114
- DISC
- Dominance: 48
- Influence: 19
- Steadiness: 19
- Compliance: 13
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.