Customer Service Specialist / Escalation Specialist

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

College Level

Last Active

June 14th, 2024 (3 days ago)

Member Since

September 15th, 2019

Profile Description

Customer Service Representative VA | Escalation Specialist | Data Entry

A seasoned and "detail-oriented" customer service representative who can offer amazing customer experience and satisfactory results! I've been with Amazon, Wish, DoorDash, some Shopify merchants, and a drop shipping company for more than six years by providing exceptional support through three channels such as email, chat, and phone.

Below are services that I can offer, but are not limited to:

- Maintain a positive, empathetic, and professional attitude toward customers at all times.- Address customer issues by providing product and service information and resolving issues timely and efficiently.
- Can easily develop deep expertise in processes, systems, and work resources, and how to use them to drive positive outcomes.
- Respond to the customer's positive comments and questions, and delete negative comments on all social media platforms. (Address negative feedback immediately)
- Support less experienced individuals in providing resolutions for customer's inquiries and complaints (Subject matter expertise and interpretation of procedures)
- Remain up-to-date on key workflow changes, operational guidelines, and policy updates.
- Conduct investigations to determine whether conflicts are escalating or if new conflicts are developing.

If you think I could help you, you can always send me a message, and we can figure out how we can work things together!