Overview
Looking for full-time work (8 hours/day)
at $4.15/hour ($800.00/month)
Bachelors degree
Last Active
July 4th, 2026 (7 days ago)
Member Since
July 30th, 2019
Profile Description
Hi! I’m
I’ve worked with major BPO companies like Concentrix, Afni, Alorica, Teleperformance, and more — handling everything from billing inquiries to complex technical troubleshooting and sales. I also have hands-on experience supporting Shopify stores, helping customers with order updates, refunds, and product concerns.
Here’s what I can help with:
Email
Shopify order support (refunds, shipping updates, inquiries)
Phone-based technical support (Tier 1 & Tier 2)
CRM and live chat tools (Salesmartly, Slack, Google Workspace)
Upselling and product recommendations
I’m patient, detail-oriented, and calm under pressure. My DISC profile shows high steadiness and compliance, which means I’m dependable, consistent, and careful with processes. I work well in teams, follow instructions, and always aim to deliver a great customer experience.
Tools & Platforms I Use:
Shopify
Salesmartly
Slack
Google Docs, Sheets, Gmail
I’m looking for a full-time, long-term remote position where I can contribute to a great team and grow with the company. If you need someone professional, trainable, and passionate about customer support — I’d love to be part of your team!
Top Skills
Customer Support » Technical Support
Experience: 5 - 10 years
Provided Tier 1 and Tier 2 support in BPO companies. Resolved internet, TV, and mobile issues with step-by-step guidance and ensured one-call resolutions with high customer satisfaction scores.
Customer Support » Phone Support
Experience: 5 - 10 years
Handled inbound and outbound calls for product inquiries, billing issues, and service upgrades. Confident communicator with a calm, polite tone and strong listening skills.
Customer Support » Customer Service
Experience: 5 - 10 years
Over 5 years of experience providing professional and friendly customer support via voice, email, and chat. Skilled in resolving concerns, processing refunds, and creating positive customer experiences.
Other Skills
Customer Support » Email Support
Experience: 6 months - 1 year
Skilled in handling professional, empathetic, and clear email responses for customer concerns, order issues, and return/refund requests. Ensures prompt and polite communication.
Customer Support » Chat Support
Experience: 6 months - 1 year
Experienced in live chat using tools like Salesmartly. Able to manage multiple conversations, respond quickly, and maintain a helpful, friendly tone in writing.
Customer Support » Ecommerce » Shopify
Experience: 6 months - 1 year
Hands-on experience assisting customers with refunds, order status updates, and product-related questions via Shopify’s backend. Familiar with order management and support best practices.
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- RODRIGUEZ (MONTALBAN), RIZAL
- Tests Taken
- IQ
- Score: 115
- DISC
- Dominance: 21%
- Influence: 14%
- Steadiness: 35%
- Compliance: 30%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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