E-commerce Virtual Assistant, Recruitment Manager

Updated and maintained daily sales reports to track performance and identify trends. Prepared and monitored daily product reports to ensure accurate inventory and listing performance. Verified and updated defects, return and refund reports to ensure accurate reconciliation and proper documentation. Monitored and managed Amazon A-to-Z Guarantee claims, ensuring timely resolution and customer satisfaction

** Lead the end-to-end hiring process, including sourcing, screening, assessment, and placement of associates across Business Units and Corporate Staff Departments. ** Implement recruitment strategies to meet both immediate manpower needs and long-term workforce planning goals. ** Manage onboarding and placement to ensure smooth transitions and employee readiness. ** Build and maintain a talent pipeline for critical and hard-to-fill roles. ** Collaborate with department heads to forecast staffing requirements and align recruitment plans with business objectives. ** Ensure strict compliance with recruitment policies, government labor laws, and HR regulations. ** Oversee adherence to internal HR guidelines to maintain ethical and transparent hiring practices. ** Maintain accurate manpower reports and ensure timely fulfillment of staffing requirements. ** Audit recruitment and employment records to ensure accuracy and compliance. ** Coordinate with government agencies on labor-related requirements and reporting.

Logistics & Warehouse Management: Sourced warehouses, obtained storage and fulfillment quotes, and coordinated inventory handling to optimize order fulfillment. Invoicing & Financial Administration: Managed invoices, processed credit notes, and performed invoice corrections to maintain accurate financial records in Fakturownia and Apilo.

Respond promptly to customer inquiries, including general questions, gift card inquiries, and concerns, ensuring a positive buyer experience. Communicate effectively with team members and team managers to coordinate support efforts and resolve issues. Request, record, and monitor feedback and reviews from customers to maintain engagement and enhance store reputation. Monitor account health daily to ensure compliance, resolve disputes, and maintain a 5-star rating across all marketplaces.

Process and manage orders from placement to delivery, coordinating with FedEx, UPS, and USPS to ensure smooth shipment flow. Track product shipments, resolve delivery issues, and maintain clear communication with carriers and customers. Ensure timely and accurate fulfillment to maintain high customer satisfaction ratings.