Customer Service / Virtual Assistant / Leasing Agent

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

November 27th, 2023 (144 days ago)

Member Since

April 11th, 2012

Profile Description

With over 10 years of work experience, I am a customer service expert with a passion for delivering exceptional service and solving problems. I have a strong background in administration, organizational, and management skills, and I enjoy working with diverse teams and clients. I am currently looking for a new opportunity to leverage my skills and expertise in a dynamic and innovative company.

In my most recent role as a customer service agent at Plateau, I handled various tasks such as responding to customer inquiries, processing orders and refunds, and communicating with suppliers. I also collaborated with other agents and managers to ensure quality and efficiency. I learned how to use different tools and platforms, such as Zendesk, Freshdesk, Helpscout, Gorgias, Tidio, Shopify, Slack, Gorilladesk, Vonage, Upgrade to see actual info, Fogbugz and Livezilla, to provide fast and effective service. I was able to achieve a high customer satisfaction rate and resolve issues in a timely manner.