Executive Virtual Assistant | Operations & Administrative Support | Customer Ser

Managed customer concerns, service inquiries, and account issues from initial contact through resolution, maintaining strong customer relationships through proactive follow-ups, clear communication, and timely issue resolution. Ensured service commitments were fulfilled and customers received the support and services they expected.

Coordinated schedules, appointments, and service requests across multiple stakeholders, helping prevent delays, improve workflow efficiency, and keep operations running smoothly.

Coordinated technicians, service requests, and scheduling activities for DirecTV accounts, helping minimize delays, optimize field operations, and improve service efficiency.

Oversaw work order tracking, status updates, and service coordination to ensure tasks were completed efficiently and nothing was overlooked. Managed schedules, appointments, and service requests while coordinating with multiple stakeholders to keep operations running smoothly and on time. Maintained well-organized records and documentation, ensuring information remained accurate, accessible, and reliable for daily operations and decision-making.

Adapted quickly to changing priorities, systems, and work environments while maintaining productivity and meeting organizational objectives. Resolved issues, addressed concerns, and made informed decisions to keep projects, operations, and client needs moving forward.

Event Organizing and Project Coordination Successfully coordinated events and projects involving logistics, scheduling, vendor coordination, budgeting requirements, documentation, and stakeholder communication. Maintained organization across multiple priorities to ensure smooth execution from planning through completion.

Led and coordinated teams in remote and hybrid settings by maintaining clear communication, aligning priorities, and ensuring responsibilities were completed efficiently and on time.