Maricel

ECommerce Customer Service Specialist | Shopify & Gorgias

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Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Bachelors degree

Last Active

January 9th, 2025 (16 days ago)

Member Since

April 6th, 2019

Profile Description

I specialize in helping e-commerce businesses boost customer retention and ensure a positive customer experience through exceptional customer service. I'm highly committed to creating positive interactions where customers feel heard and valued, providing prompt and accurate resolutions that significantly boost customer satisfaction, repeat business and sales.

I'm trained to de-escalate customer complaints, Paypal disputes, and Shopify chargebacks, and handle sensitive Personal Identification Information (PII).


Qualifications:
• 7 years of experience in customer service (including 4+ years of technical support)    
     > Email Support - 4 years & 6 months 
     > Live Chat Support - 2 years & 3 months
     > Back office - 2 years  
     > Phone Support - 6 months 
 • Knowledgeable in using: 
     > Gorgias, Zendesk and Salesforce CRM 
     > Shopify and its apps: Subscriptions, Recharge and Yotpo 
     > 3PL apps: ShipHero, ShipStation and Logiwa 
     > Slack, Upgrade to see actual info and Zoom
     > Trello and Todoist 
     > Google Docs, Google Sheets and Gmail
     > MS Office - MS Word, Outlook, Excel and PowerPoint 
• Knowledgeable in using social media platforms: Facebook, Instagram, TikTok, Skype, Viber, and LinkedIn 
• Touch typing speed of 53 wpm 
• Team player, empathetic, detail oriented and fast learner

Top Skills

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 5 - 10 years

Other Skills

Experience: 2 - 5 years

Experience: 6 months - 1 year

Experience: 6 months - 1 year

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 6 months - 1 year

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 2 - 5 years

Basic Information

Age
43
Gender
Female
Website
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Address
Paranaque City, NCR
Tests Taken
IQ
Score:  125
DISC
Dominance: 13%
Influence: 9%
Steadiness: 38%
Compliance: 40%
English
C2(Advanced/Mastery)
Government ID
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