ECommerce Customer Service Specialist | Shopify & Gorgias

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Bachelors degree

Last Active

April 25th, 2024 (5 days ago)

Member Since

April 6th, 2019

Profile Description

I specialize in helping e-commerce businesses boost customer retention and ensure a positive customer experience through exceptional customer service. I'm highly committed to creating positive interactions where customers feel heard and valued, providing prompt and accurate resolutions that significantly boost customer satisfaction, repeat business and sales.

Qualifications:
• 7 years of experience in customer service (including 4+ years of technical support)    
     > Email Support - 4 years & 6 months 
     > Live Chat Support - 2 years & 3 months
     > Back office - 2 years  
     > Phone Support - 6 months 
 • Knowledgeable in using: 
     > Gorgias, Zendesk and Salesforce CRM 
     > Shopify and its apps: Subscriptions, Recharge and Yotpo 
     > 3PL apps: ShipHero, ShipStation and Logiwa 
     > Slack, Upgrade to see actual info and Zoom
     > Trello and Todoist 
     > Google Docs, Google Sheets and Gmail
     > MS Office - MS Word, Outlook, Excel and PowerPoint 
• Knowledgeable in using social media platforms: Facebook, Instagram, TikTok, Skype, Viber, and LinkedIn 
• Touch typing speed of 53 wpm 
• Team player, empathetic, detail oriented and fast learner