Operations Lead & Systems Architect | Podio/TapeApp Specialist | Project Manager

Specialized in CRM optimization. I act as the 'Final Shield' for project data within Podio, building the systems and logic flows that ensure what was promised to the customer is exactly what gets delivered.

With over 14 years of experience, I drive high-velocity operations and manage complex project lifecycles from start to finish. I have a proven track record of leading project execution for high-revenue territories and acting as the 'Final Shield' to ensure seamless team alignment.

Expert in managing end-to-end operational workflows and bridging the communication gaps between Sales, Engineering, and Finance. I coordinate high-stakes projects and manage large-scale data to ensure that what is promised to the customer is delivered with 100% curacy.

Provide comprehensive management of business operations and project lifecycles. I currently manage the operational flow for my company's largest and highest-revenue territory in Arizona, ensuring that all moving parts between departments are synchronized and efficient.

A decade of experience acting as the final point of authority for complex, Tier 3 technical and operational escalations. I troubleshoot root-cause issues to stop recurring friction at the source and train teams on advanced system knowledge.

Expert in bridging the communication gaps between critical departments, specifically Sales, Engineering, and Finance. I manage expectations, align competing priorities, and ensure all internal and external stakeholders have the exact data they need to keep projects moving forward seamlessly.

Over 14 years of experience driving operational excellence. I perform deep-dive gap analysis to find logic breaks in company workflows, fixing the root causes of delays and ensuring seamless, profitable operations.

Adept at crafting engaging promotional copy, writing compelling post captions, and managing online business pages to drive local visibility and customer interaction.

Experienced in building advanced spreadsheet formulas to track raw materials, calculate recipe and production costs, and maintain accurate daily sales logs to ensure operational profitability.

Experience managing digital brand presence, executing engagement strategies, and organizing promotional campaigns to support e-commerce visibility and overall business growth.

Highly capable of handling foundational office administration and data organization. I ensure all backend data, daily logs, and operational tracking sheets are accurately recorded to support higher-level CRM functions.

Skilled in deep-dive data investigation. I analyze project pipelines within CRM systems (Podio/TapeApp) to identify logic breaks, tracking exactly where bottlenecks occur, and building reporting systems to keep leadership informed.