Robinson

Senior CSR | E-commerce & Call, Chat, & Email Specialist

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $3.32/hour ($640.00/month)

Bachelors degree

Last Active

June 22nd, 2026 (2 days ago)

Member Since

April 29th, 2018

Profile Description

Results-driven Senior Customer Service Representative with 5+ years of experience specializing in high-volume chat, email, and voice support for global e-commerce and retail brands. Proficient in leveraging AI tools like Gemini, Salesforce, and Shopify to streamline order processing and technical troubleshooting. Consistently maintains an initial response time under 60 seconds while managing a concurrent volume of 13+ chats per hour. Recognized as a Top Agent for two consecutive quarters in 2024 for maintaining elite service level standards and call quality.

Top Skills

Experience: 2 - 5 years

Experience: 2 - 5 years

Experience: 2 - 5 years

Other Skills

Experience: 6 months - 1 year

Experience: Less than 6 months

Experience: 2 - 5 years

Experience: 2 - 5 years

Basic Information

Age
29
Gender
Male
Website
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Address
Tests Taken
DISC
Dominance: 18%
Influence: 7%
Steadiness: 47%
Compliance: 28%
English
C2(Advanced/Mastery)
Government ID
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