Kathleen

Email Support

90 ID PROOF
Verified
contact
mark as hired

Overview

Looking for full-time work (8 hours/day)

at $2.35/hour ($454.56/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

July 7th, 2026 (2 days ago)

Member Since

October 6th, 2017

Profile Description

I help eCommerce businesses run smoothly and grow faster by combining excellent customer support with efficient store management.

As a Shopify customer support specialist using Gorgias, I deliver fast, clear, and friendly responses that keep customers satisfied and coming back. I handle everything from order tracking and shipping concerns to returns and product inquiries—making sure every interaction feels personal and professional. By using macros, tags, and automation effectively, I reduce response time while maintaining high-quality support.

Beyond support, I assist with product management using JAP and AdsPower. I ensure every product is accurately uploaded with optimized descriptions, correct pricing, and high-quality images—helping improve store appearance and increase conversions. I understand that a well-organized, updated storefront builds trust and drives sales.

I’m detail-oriented, reliable, and easy to work with. I take initiative, learn tools quickly, and focus on delivering consistent results that support business growth. Whether it’s handling customers or managing your store backend, I aim to make your operations more efficient so you can focus on scaling your business.

If you’re looking for a dependable Funnel Builder and Virtual Assistant who can support both your customers and your store—let’s connect. I’m ready to help your business grow.

Top Skills

Experience: 6 months - 1 year

Description: Product posts usually include a detailed description of the item, highlighting its features, specifications, and benefits to potential buyers. Images and Visuals: Including high-quality images of the product helps attract attention and gives potential customers a clear view of what they’re buying. Category and Tags: To make the product easy to find, it is often categorized and tagged with relevant keywords, such as the product type, brand, or use.

Issue Resolution: Handling customer complaints and finding solutions quickly Customer Satisfaction: Ensuring customers have a positive experience with the company. Reporting and Analysis: Monitoring performance metrics to track and improve customer support operations.

Experience: Less than 6 months

Experience: Less than 6 months

Other Skills

Basic Information

Age
41
Gender
Female
Website
Sign Up with Pro Account to View
Address
San jose del Monte, Bulacan
Tests Taken
None
Government ID
Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”

Tyler Gies

SEE MORE REAL RESULTS

“They are definitely a valuable part of your business for all kinds of reasons.”

- Steven Rapposelli

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »