Customer Service Representative

I have experience in email support, assisting customers with requests such as refunds, amendments, chat transcripts, cancellations, and other booking-related inquiries. I focus on providing precise details and clear communication to ensure customers receive accurate and timely support.

I assisted customers in helping with booking, provide clear travel information and resolving inquiries in a professional and approachable way.

Handles phone support by assisting customers with bookings, answering inquiries, coordinating with tour operators when needed, and offering call backs to provide extended support for booking decisions.

Handles food service by taking orders, serving food, processing payments with POS, maintaining cleanliness of the atmosphere, posting reservations, and coordinating with the team to ensure smooth service.