E-commerce Customer Support Specialist | Zendesk & Shopify Expert

Overview

Looking for any work (8 hours/day)

at $2.36/hour ($454.56/month)

High school diploma

Last Active

July 1st, 2026 (12 days ago)

Member Since

June 7th, 2026

Profile Description

Hi! I am a dedicated E-commerce Customer Support Specialist with hands-on experience managing daily store operations and customer communications.

What I bring to your team:

Helpdesk Management: Proficient in Zendesk, handling customer inquiries, order updates, and ticket resolution smoothly.

E-commerce Platform Operations: Skilled in Shopify, navigating backend orders, tracking fulfillment, and processing updates.

Data & Financial Tracking: Highly proficient in Google Sheets/Excel for logging refunds, managing tracking logs, and maintaining data accuracy.

AI-Assisted Efficiency: I utilize AI tools responsibly to streamline workflows, speed up response times, and improve documentation while maintaining a personal, human touch.

I am highly analytical, possessing basic to intermediate technical troubleshooting skills. I am currently transitioning my academic focus deeply into Business Strategy & AI Operations, allowing me to look at your business workflows not just as an agent, but with a strategic eye to help optimize your operations.