Revenue & Operations Support Specialist(Backend systems, AR/AP, client workflows,

Manage end to end accounts receivable in Xero for an Australian tutoring company, covering daily invoicing, payment reconciliation, three stage overdue follow ups, and prepayment tracking.

Built and maintain a live AR collections tracker in Google Sheets covering payment attempts, session schedules, account status, and overdue invoices, using formulas, conditional formatting, pivot tables, and filters daily.

3+ years of customer facing experience combining my current AR client communications role with a dedicated Customer Service Specialist position supporting an Australian client across multiple channels and 5+ years experience in a BPO setting as Technical Support representative for an antivirus campaign.

Reconcile daily Stripe and Xero transactions in my current role and previously reconciled supplier statements during a 2 month accounts payable project, flagging discrepancies before month end close.

Use Xero daily for full cycle AR workflows including invoicing, payment matching, reconciliations, customer record management, and reporting across 1000+ active accounts, with additional AP and bookkeeping experience from previous roles.

Manage a busy client inbox via Freshdesk and Gmail with a 2 hour average response time, handling billing enquiries, escalations, and structured follow ups across parents and tutors.

Currentl using Google Workspace daily for AR trackers, document collaboration, communication template libraries, SOP documentation, and reporting.

Processed supplier invoices, three way matching, GST compliance, and weekly payment runs in Xero during a 2 month AP focused project, ensuring accurate records and on time supplier payments.

Delivered live chat customer support for an Australian client during my Customer Service Specialist role (2023 to 2024), serving as the main point of contact across phone, email, SMS, and live chat channels.

Use Notion daily for SOP documentation, communication template libraries, and process tracking across AR collections workflows.

Use Microsoft 365 (Word, Excel, Outlook) for reporting, document creation, and administrative tasks, with prior Office Manager experience managing budgets, expense trackers, and monthly financial reports in Excel.