Customer Service Specialist |Email & Chat Live Support |Amazon & Banking (BMO) E

I provided email support by responding to customer inquiries through ticketing. I processed refunds, credits, and educational responses for drivers and riders, resolving concerns professionally and efficiently. My role focused on clear communication and quick problem-solving.

I provided live chat support at Ibex Global Solutions, assisting customers in real-time to resolve their issues. My role involved quickly understanding their concerns and offering effective solutions to ensure a positive experience. I enjoyed helping customers find the answers they needed promptly.

I provided phone support by answering 50-60 customer calls daily. I resolved concerns quickly and professionally, ensuring clear communication and customer satisfaction in a fast-paced environment.

Provided administrative and customer support through phone, email, and chat. Handled customer inquiries and resolved issues in a professional manner. Updated customer records and maintained accurate information in the system. Prepared reports and documented customer interactions. Managed data entry and ensured accuracy of information. Followed company policies and met performance targets.

I used this in BPO as an omnichannel helpdesk and customer relationship management (CRM) platform. It allows me to manage inquiries across email, chat, and phone calls and to ease centralize client data, automate repetitive tasks, and track service performance from a single workspace.

I create, edit, and share documents in real-time by using Google Docs. It serves as a centralized, collaborative hub for remote and in-office teams to build training manuals, track projects, and share information securely.

I am using Google Sheets tool for real-time collaboration, performance tracking, and automated reporting. It helps to acts as a central hub where our managers, team leaders, and agents can simultaneously track metrics without emailing multiple versions of a file.

Handling customer records and processing invoices efficiently. Detail-oriented and quick with handling large amounts of information.

I handled customer calls daily, resolving inquiries efficiently and providing support to clients from various countries, especially the US and Canada. My role focused on delivering clear, helpful solutions to ensure customer satisfaction.

I have the ability to give detailed, accurate documentation and can handle a high volume of calls everyday. Recording and keeping important details from the customer.

I consistently gathered and analyzed customer information to provide effective solutions. Reporting findings, sourcing data, and ensuring customer satisfaction through thorough investigation. This enables me to meet customer needs efficiently and accurately.

I efficiently handled and resolved customer inquiries and issues by researching, investigating and escalating the problem, ensuring customer satisfaction and resolution across multiple channels.