Operations Supervisor | Customer Service & Team Management Expert | Retail Accou

Customer Support Management professional with almost 8 years of experience in the BPO industry handling one of the world’s largest retail accounts. Experienced in managing customer support operations and leading teams of 20+ customer service agents to deliver excellent customer service and meet performance goals. Skilled in team supervision, coaching, escalation handling, customer support, and improving daily operations. Strong ability to resolve customer concerns efficiently while maintaining productivity and service quality in fast-paced environments. Dependable, adaptable, and committed to helping businesses improve customer satisfaction and overall team performance.

Experienced Customer Support professional currently working on an Amazon account, specializing in handling escalations for complex customer concerns. Responsible for resolving high-priority issues, ensuring customer satisfaction, and providing accurate and timely solutions in line with company policies. Works closely with frontline agents and internal teams to investigate cases, identify root causes, and prevent recurring issues. Skilled in managing difficult customer interactions professionally while maintaining service quality and efficiency in a fast-paced e-commerce environment. Known for strong problem-solving skills, attention to detail, and the ability to stay calm and effective when handling sensitive or urgent cases.