Customer Service & Reservations Specialist

Assisted patients and providers with Medicare inquiries, benefits, and scheduling while maintaining the HIPPA standard compliance.

Provided empathetic and accurate support across healthcare, telecom, and airline accounts, ensuring high customer satisfaction.

Handled live order entry for Bell Canada, processing transactions and service activations with zero errors.

Responded to customer inquiries via email with clear, professional communication and timely resolution.

Handled inbound and outbound calls, resolving issues and guiding customers with patience and professionalism.

Managed bookings, seat assignments, and fare adjustments for Jetstar Airlines passengers under high‑volume conditions.

Used CRM and airline systems to manage reservations, track customer interactions, and update records accurately

Delivered fast and accurate responses through live chat, balancing multiple conversations effectively.

Assisted telecom customers with troubleshooting service issues and guided them through basic technical steps.

Communicated fluently with international clients, ensuring clarity in both written and spoken English.

Applied critical thinking to resolve billing disputes, travel changes, and healthcare concerns efficiently.

Adjusted quickly to seasonal accounts and diverse industries, maintaining consistent performance under change.

Prepared reports, managed spreadsheets, and coordinated documents using MS Office and Google tools

Worked closely with colleagues and supervisors to achieve team targets and improve customer experience.

Balanced multiple accounts and tasks daily, meeting deadlines while maintaining service quality.