Detail-oriented and tech-savvy Virtual Assistant with a strong foundation in IT

Handles user inquiries and technical issues and calendar through email, ensuring accurate documentation, timely responses, and well-structured solutions for effective issue resolution.

Provides real-time assistance to users through instant messaging, resolving technical issues quickly and efficiently while maintaining clear and professional communication.

Tech support provides assistance to users experiencing issues with technology such as computers, software, networks, or devices by troubleshooting problems, offering solutions, and ensuring systems run smoothly.

As a previous ITSD, the basic networking refers to understanding how devices connect and communicate within a network to support users effectively. It includes knowledge of IP addressing, DNS, routers, switches, and common connectivity issues, enabling ITSD personnel to troubleshoot problems like slow internet, no connection, or network access errors quickly and efficiently.

As previous ITSD we used ticketing system ServiceNow. ServiceNow Ticketing System is a cloud-based platform that helps organizations manage and track IT service requests, incidents, and support tickets in a centralized system. It streamlines workflows, automates task assignments, and improves communication between users and support teams, making issue resolution faster and more efficient.

I used Active Directory to handle tasks like creating and disabling user accounts, resetting passwords/Unlocking, managing group memberships, and troubleshooting access issues, ensuring secure and efficient user authentication and authorization across the organization.

Time management Effectively prioritized and organized multiple IT service desk tasks, ensuring timely resolution of incidents, adherence to SLAs, and efficient handling of competing support requests in a fast-paced environment.

As a previous ITSD we used to support user Microsoft 365 involves assisting users with issues related to tools like Outlook, Teams, OneDrive, and SharePoint. This includes troubleshooting login and access problems, resolving email and calendar issues, supporting collaboration tools, managing user accounts and licenses, and ensuring smooth day-to-day operation of cloud-based productivity services.