Cyndy

Customer Support

With Timeproof

mark as hired

Overview

Looking for full-time work (9 hours/day)

at $4.02/hour ($874.30/month)

High school diploma

Last Active

July 4th, 2026 (5 days ago)

Member Since

March 21st, 2026

Profile Description

Proactive and detail-oriented professional with over 4 years of experience in customer service and operational support. Skilled in calendar coordination, CRM management, and executive-level communication, with a proven ability to handle both inbound and outbound calls. Adept at supporting reporting processes and cross-functional teams, thriving in fast-paced environments with minimal supervision.

Top Skills

Marketing » CRM » Freshdesk

Experience: 1 - 2 years

Customer Support » Ecommerce » Shopify

Experience: 6 months - 1 year

Customer Support » Customer Service

Experience: 2 - 5 years

Handled inbound calls for Real Estate/Property Services, resolving billing, rental, and upgrade inquiries. Also, supported E-commerce/Retail accounts with order processing, returns, and refunds at 98?curacy.

Office and Administration » Quality Assurance

Experience: 6 months - 1 year

Conduct daily evaluations and generate performance reports, ensuring compliance with KPIs and operational standards. Facilitated coaching sessions and calibrations with clients, aligning performance standards and strengthening communication. Collaborated with US QA team to optimize Knowledge Base, improving adoption and efficiency across remote teams.