Marsha

Senior Executive & Operations Virtual Assistant | Customer Success | E-commerce

70 ID PROOF
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Overview

Looking for any work (8 hours/day)

at $8.27/hour ($1,600.00/month)

Bachelor's degree

Last Active

July 15th, 2026 (4 days ago)

Member Since

March 18th, 2026

Profile Description

Senior Virtual Assistant with over 10 years of remote experience supporting international businesses across operations, executive assistance, customer success, e-commerce, digital marketing, and business administration.

For more than 9 years with my most recent employer, I became a trusted member of the team, taking on increasing responsibilities as the business evolved. I supported daily operations, managed customer communications, created Standard Operating Procedures (SOPs), built internal knowledge bases, performed website quality assurance, managed social media content, conducted Amazon keyword research, maintained e-commerce listings, and collaborated with multiple departments to improve workflows and operational efficiency. Rather than being hired for a single role, I consistently adapted to new business needs, learned new systems quickly, and supported multiple departments as the company grew.

Known for being dependable, proactive, and highly adaptable, I quickly learn new systems and can work independently with minimal supervision. I pride myself on building long-term working relationships, solving problems before they escalate, and providing reliable support that allows business owners to focus on growing their companies.

Top Skills

Experience: 5 - 10 years

Managed customer support through email, live chat, and CRM platforms while maintaining excellent communication and customer satisfaction.

Experience: 5 - 10 years

Experience: 5 - 10 years

Created, updated, and maintained Standard Operating Procedures (SOPs) to improve consistency, simplify onboarding, and streamline internal workflows.

Other Skills

Experience: 5 - 10 years

Experience: 2 - 5 years

Experience: 5 - 10 years

Experience: 1 - 2 years

Managed social media accounts by creating graphics, writing captions, scheduling content, and maintaining brand consistency across platforms.

Experience: 2 - 5 years

Performed Amazon keyword research using MerchantWords to support product optimization and improve listing visibility.

Experience: 1 - 2 years

Experience: 5 - 10 years

Experience: 5 - 10 years

Conducted website quality assurance by identifying bugs, documenting issues, and coordinating with developers.

Basic Information

Age
39
Gender
Female
Website
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Address
San Fernando, Pampanga
Tests Taken
IQ
Score:  102
Government ID
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