Jonald
Chat/Voice/Email Support Expert |Telemarketer Specialist
Verified
Overview
Looking for part-time work (4 hours/day)
at $4.14/hour ($400.00/month)
Not Specified
Last Active
June 28th, 2026 (11 days ago)
Member Since
February 23rd, 2026
Profile Description
I support U.S teams with Auto and Home Insurance + Appointment + CRM updates. I'm proactive with follow-ups and daily updates so nothing slips.
I'm a dedicated Chat and Voice specialist with 4 and a half years of experience managing high volume of customer interactions resolving complex billing and technical issues while maintaining high satisfaction scores.
Top Skills
Customer Support » Chat Support
Experience: 2 - 5 years
I've handled a high volume of dual chat interactions in a telecommunications account where I manage phone orders, billing inquiries, charge disputes, technical issues, refunds, transfer of responsibility, and cancellations.
Other Skills
Marketing » Telemarketing » Outbound Sales
Experience: Less than 6 months
I support U.S team with their auto and home insurance. We conduct daily calls and follow-ups to look for possible clients who are looking for a lower rate with their insurance or shopping around for their insurance. We also update the CRM daily to ensure everything is all up to date.
Customer Support » Phone Support
Experience: 2 - 5 years
We conduct phone calls if the concern requires speaking with a specialized agent and also we call our customers back if their chat got disconnected to ensure that they won't have to chat us back and start all over again.
Customer Support » Email Support
Experience: 6 months - 1 year
I've handled 100+ emails per day assisting with customer inquiries, processing orders, processing refunds, processing exchanges or returns, and processing cancellations while making sure all of those interactions are documented in the CRM for accuracy and for reference for the next agent for any follow-ups.
Customer Support » Technical Support
Experience: 2 - 5 years
Conduct basic troubleshooting for voice, text and data within the country they reside in and as well as for Roaming. Submit tickets to escalation if the issue isn't resolved after all the basic troubleshooting steps has been completed for advance troubleshooting.
Customer Support » Ecommerce » Amazon
Experience: 6 months - 1 year
Answered inbound calls where I manage online orders, refunds, return or exchange, and cancellations.
Basic Information
- Age
- 34
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Aringay, La Union
- Tests Taken
- IQ
- Score: 94
- DISC
- Dominance: 27%
- Influence: 34%
- Steadiness: 30%
- Compliance: 9%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.