Customer Service Representative I Voice, Chat & Email Support I Retail, Logistic

Provided high-volume live chat support for Nike, specializing in order management, product inquiries, and returns. Expert in using Swooshdesk ( Zendesk-based ) to manage multiple chats simultaneously while maintaining high customer satisfaction and brand standards.

Handled Insurance Customer Service for UnitedHealthcare, specializing in claims inquiries, member benefits, and insurance verification while maintaining HIPAA compliance.

handled real-time order management and logistics support for Grubhub, resolving delivery issues between customer, drivers, and restaurants.

Handled high-volume customer inquiries via email for US-based accounts including GrubHub and UnitedHealthcare. Responded professionally to order concerns, billing questions, and service issues while maintaining accuracy, empathy, and timely resolution.

Handled high-volume inbound calls for US-based accounts including UnitedHealthcare, and GrubHub. Assisted customers with inquiries, order tracking, account management, and complaints while maintaining professionalism and high customer satisfaction ratings

I have experience in lead generation and web research focused on healthcare clinics in the United States. My responsibilities include finding clinic information, CEO or decision-maker names, email addresses, phone numbers, and other relevant business details. I am skilled in internet research, data collection, data entry, and maintaining accurate records in spreadsheets.

Accurately inputting and maintaining customer records, insurance information, and lead data across multiple platforms including CRM systems and spreadsheets. Detail-oriented with high accuracy and confidentiality.