Luvilleen

Customer Support & Sales Support VA | Chat & Email

70 ID PROOF
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Overview

Looking for any work (8 hours/day)

at $4.15/hour ($800.00/month)

Bachelor's degree

Last Active

July 4th, 2026 (6 days ago)

Member Since

February 4th, 2026

Profile Description

Hi, I’m Luvi, a customer-focused professional specializing in chat and email support. I help businesses respond to inquiries, resolve issues, and provide clear, friendly, and professional communication.

I previously worked as a Slot Machine Ambassador, assisting guests, explaining promotions, and handling concerns in a fast-paced environment. This experience gave me strong problem-solving, communication, and client engagement skills, which I now apply to online customer support.

I am highly organized, reliable, and detail-oriented, able to maintain a professional and friendly tone in all interactions. I am available full-time (8 hours/day) and ready to help your business provide excellent service to your clients.

Key skills:

Microsoft Office 

Google Sheets, Docs, and etc.

Chat & email support

Customer inquiry resolution

Complaint handling & problem-solving

Product/service promotion and upselling

Conversational English

Professional, friendly, and efficient support

I am committed to helping your clients have smooth, positive experiences while supporting your business efficiently. Let’s work together to deliver outstanding service!

Top Skills

Experience: 1 - 2 years

Helped guests that had inquiries, promotional opportunities or concerns about their experience and provided them with an excellent guest experience and increased customer satisfaction.

Experience: 1 - 2 years

Composed professional e-mail responses to customers' inquiries and/or complaints and resolved those issues as quickly as possible.

Experience: 1 - 2 years

Answered customers' questions in real time via chat and gave them very informative answers.

Other Skills

Developed relationships with customers by consistently supporting them and encouraged repeat business/loyalty from customers.

Experience: 1 - 2 years

Gave customers information on sales/promotions and product(s) to encourage customers to participate and to encourage customers to purchase additional products when available.

Experience: 1 - 2 years

Spoke to potential customers to give them a description of services and to keep their interest.

Experience: 1 - 2 years

Communicated with all customers/guests in a professional, polite and friendly manner.

Experience: Less than 6 months

Updated and maintained customers' records in order to document all past, present and future interactions and service history.

Experience: 1 - 2 years

Completed all data entry with accuracy and efficiency (i.e. customer information, promotion information, customer participation information).

Experience: 1 - 2 years

Responsible for calming down upset customers, identifying ways to resolve the problem and ensuring that the customer was satisfied.

Basic Information

Age
26
Gender
Female
Website
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Address
Lapu-Lapu, Cebu
Tests Taken
IQ
Score:  118
DISC
Dominance: 39%
Influence: 19%
Steadiness: 22%
Compliance: 20%
English
C2(Advanced/Mastery)
Government ID
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