Senior Customer Service Specialist | Fintech & Financial Operations | GHL Funnel

I am a dedicated Senior Customer Support professional with over 10 years of experience, specifically honed during my tenure at PayPal. My focus is on delivering high-quality, efficient service through Email channel. I pride myself on maintaining a balance between speed and customer satisfaction, consistently exceeding targets. I have been recognized with multiple Excellence Awards for maintaining top-tier CSAT and NPS scores. I am committed to bringing this same level of reliability and excellence to your team.

With a decade of experience in the fintech customer service industry, I specialize in navigating complex customer issues via Chat. During my years at PayPal, I was honored as a Top Support Awardee, backed by a consistent track record of high productivity and positive customer feedback. I hold certifications for Best CSAT and NPS, which I am happy to provide upon request. I am looking to leverage my expertise to provide world-class support for your business.

I am a seasoned Senior Customer Service and Technical Support professional with over 10 years of experience working with global financial leaders including PayPal, Venmo, Capital One and Genpact. My career is defined by a consistent track record of operational excellence and a deep mastery of the Zendesk platform (5 years and 6 months). I don't just 'answer tickets'—I manage the entire customer lifecycle with a focus on data-driven results. I am a multi-year Excellence Awardee for maintaining the highest standards in CSAT (Customer Satisfaction) and NPS (Net Promoter Score). I am highly efficient, maintaining an optimized AHT (Average Handle Time) and high Productivity while ensuring a high rate of FCR (First Contact Resolution). Whether I am troubleshooting complex technical issues for Venmo users or navigating sensitive financial discussions at Capital One and Genpact, I prioritize Quality and brand reputation. I am a reliable, professional, and high-output partner ready to bring world-class support standards to your growing business."

With over 5 years and 6 months of experience as a Zendesk Power User for PayPal/Venmo, I bridge the gap between technical troubleshooting and world-class service. My work is defined by a data-driven approach to support: I consistently maintain an FCR rate above 85% and have been repeatedly awarded for the best CSAT and NPS in my department. I thrive in fast-paced roles where Productivity and Quality are measured daily. Certificates for my excellence in meeting and exceeding these targets are available upon request.

Expert Technical Support specialist with 10 years of experience in the financial technology sector (PayPal/Capital One). I have a deep understanding of technical troubleshooting for web and mobile platforms, security protocols, and payment systems. Recognized as a top performer with multiple awards for Best CSAT and Productivity. I am a reliable, detail-oriented professional committed to providing efficient technical solutions through Phone, Email, and Chat.

With a decade of experience at PayPal, I am an expert at navigating customer needs through both verbal and written channels. I specialize in phone support, where I have been recognized for my ability to maintain high productivity while ensuring excellent customer sentiment (NPS). I hold multiple certificates for CSAT excellence and am skilled at de-escalating difficult situations with empathy and efficiency. I am ready to bring this proven track record of reliability to your organization.

I offer 3 years and 5 months of experience at Genpact Philippines managing Synchrony Bank accounts. I am a specialist in debt recovery who prides himself on efficiency. I was frequently recognized for my excellence in AHT and overall productivity, ensuring high-volume outbound and inbound targets were met daily. I combine a deep understanding of US financial regulations with the ability to conclude negotiations quickly and effectively.