I have extensive experience helping entrepreneurs and small businesses succeed on Shopify by providing store setup, product optimization, and conversion strategies. Skilled in guiding merchants through onboarding, account health management, and fraud prevention, I ensure smooth operations and sustainable growth. I specialize in SEO optimization, product listing enhancements, and KPI tracking to boost visibility and sales, while delivering clear, professional support that empowers clients to maximize Shopify’s tools for success.

Specialized in handling client inquiries, account health, and dispute resolution with clear, professional communication. Tools Experience: Zendesk, Google Services

With 8+ years of experience in live chat support, I specialize in assisting international clients with product inquiries, account health, and technical troubleshooting.

I have strong proficiency in Zendesk, with 4/5 skill level in managing tickets, live chat, and email support. Experienced in handling customer inquiries, documenting cases, and ensuring timely resolution, I use Zendesk to improve workflow efficiency and deliver excellent client satisfaction.

With 8+ years of experience in customer service and e-commerce account management, I specialize in supporting merchants and buyers across platforms like Shopify, Etsy, and Microsoft Store. I handle inquiries via chat and email, resolve account health issues, manage disputes and chargebacks, and provide clear, professional communication to ensure client satisfaction. Skilled in fraud prevention, product optimization, and KPI tracking, I help businesses maintain smooth operations and build strong customer relationships.

I have intermediate proficiency in Canva, with the ability to create professional layouts, social media graphics, product listings, and marketing materials. I can design clear, visually appealing content that supports branding and online engagement, while continuously improving my creative skills.