Lorrene
Expert E-commerce Customer Support VA | Shopify & Order Management | Email & Tic
Verified
Overview
Looking for any work (8 hours/day)
at $2.83/hour ($545.44/month)
High school diploma
Last Active
May 26th, 2026 (29 days ago)
Member Since
January 2nd, 2026
Profile Description
E-commerce Customer Support Virtual Assistant | Order Management | Shopify & Zendesk
Are you looking for a reliable and detail-oriented E-commerce Customer Support Virtual Assistant who can handle customer inquiries, manage orders, and ensure a smooth shopping experience?
I help e-commerce businesses deliver excellent customer service by managing customer concerns, processing orders, and resolving issues efficiently. I have hands-on experience supporting online stores and communicating professionally in English to ensure every customer receives clear and timely assistance.
Customer Support &
I provide high-quality customer support that helps build trust and maintain customer satisfaction.
• Respond to customer inquiries via
• Provide accurate product information and order updates
• Handle complaints professionally with empathy and patience
• Maintain clear and professional communication
• Ensure fast, accurate, and solution-focused responses
• Keep organized records of customer interactions
Order Processing & E-commerce Support
I assist in managing daily order operations to ensure accuracy and efficiency.
• Process and verify customer orders
• Monitor incoming orders and ensure proper fulfillment
• Assist with order changes and updates
• Coordinate with internal teams regarding order concerns
• Maintain accurate order records
I have experience using platforms like Shopify and SHOPLINE for store and order management.
Refunds, Returns & Issue Resolution
I handle customer concerns carefully to maintain trust and satisfaction.
• Manage refund and return requests
• Verify order details before processing
• Provide clear return instructions
• Process replacements when needed
• Follow company policies and procedures
• Resolve issues professionally and efficiently
Order Tracking & Shipping Support
I ensure customers stay informed about their orders.
• Track shipments and monitor delivery updates
• Provide real-time tracking information
• Identify delays and communicate updates
• Assist with delivery concerns
• Coordinate with shipping carriers when needed
I have experience with shipping carriers such as FedEx, UPS, and USPS, as well as logistics systems like UniGroup Logistics (ULG) and American West Logistics.
Customer Support Tools
• Zendesk (ticket management and customer support organization)
Why Work With Me?
• Reliable and responsible
• Strong English communication skills
• Detail-oriented and organized
• Experienced in customer service and issue resolution
• Dedicated to delivering excellent customer experience
I understand how important customer support is in growing an online business. My goal is to ensure every customer interaction is handled professionally, efficiently, and with care.
If you're looking for a dependable E-commerce Virtual Assistant to support your business, I’d be happy to work with you.
Top Skills
Customer Support » Email Support
Experience: 1 - 2 years
I have experience handling customer inquiries through email support. I assist customers with order status, returns, refunds, replacements, and product information. I make sure my responses are clear, polite, and professional. I focus on resolving issues quickly and helping customers in the best way possible. I am experienced in communicating with customers, understanding their concerns, and providing the right solutions to keep them satisfied. I also keep records of customer interactions and follow company guidelines when handling requests.
Customer Support » Ecommerce
Experience: 1 - 2 years
Through my experience, I developed strong skills in order management, problem-solving, and customer communication. I am familiar with using CRM tools and eCommerce platforms to handle orders and customer concerns. I am detail-oriented, adaptable, and able to work in a fast-paced online environment. I always focus on providing accurate work and excellent customer service.
Customer Support » Customer Service
Experience: 2 - 5 years
I have experience managing order concerns, including tracking orders, refunds, replacements, and missing or damaged items. I am skilled in handling escalations (Tier 2 concerns) and supporting new agents by mentoring them to improve performance and service quality. I focus on providing clear, polite, and professional support to ensure customer satisfaction.
Other Skills
I use Zendesk to manage and respond to customer inquiries efficiently. I handle support tickets related to order status, returns, refunds, replacements, and product questions. I make sure all tickets are well-organized, properly documented, and handled on time. I also prioritize urgent concerns and provide clear, polite, and professional responses in English. I follow company guidelines and coordinate with internal teams when issues need to be escalated or require further assistance.
E-Commerce » Order processing
Experience: 2 - 5 years
I am experienced in managing orders for e-commerce stores using SHOPLINE and Shopify. I monitor incoming orders, check and verify order details, and keep customers informed about their order status. I work closely with internal teams to ensure orders are fulfilled accurately and on time. I also handle returns, refunds, replacements, and other order-related issues, communicating clearly and politely in English to provide a positive customer experience.
E-Commerce » Order processing » Order Tracking
Experience: 2 - 5 years
I assist customers with order tracking and delivery updates by monitoring shipments through logistics carriers such as FedEx, UPS, and United States Postal Service. I also check tracking information using systems like American West Logistics and UniGroup Logistics (ULG). My responsibilities include tracking shipments, confirming delivery status, identifying delays, and providing accurate updates to customers. I communicate with customers in English to ensure they are informed about their shipment status and assist them in resolving delivery-related concerns.
Basic Information
- Age
- 25
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- QUEZON CITY, METRO MANILA, SECOND DISTRICT
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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