Ecommerce Specialist

- Troubleshooting – Diagnosing and resolving technical problems with network connectivity, devices, or services. - Customer Assistance – Guiding customers through setup, configurations, or service features (e.g., setting up Wi-Fi, activating SIM cards, configuring modems/routers).

- Handle Escalation Tickets – Take ownership of complex issues that cannot be resolved by Support Advisors, ensuring that escalated cases are addressed with urgency and accuracy. This includes analyzing the problem, identifying root causes, and providing effective solutions or workarounds. - Deliver Technical Assistance – Provide high-quality, timely technical support to merchants using the platform. Responsibilities involve troubleshooting technical issues, guiding merchants through configurations, and ensuring seamless use of platform features. - Cross-Team Collaboration – Work closely with developer and product teams to escalate bugs, request feature improvements, and share insights from merchant feedback that contribute to system enhancements

Handling customer interactions related to telecommunications services. This includes answering inquiries, resolving issues, processing transactions, and promoting products for mobile, internet, and assisting customers with technical issues.

I use Google Sheets to develop performance reports (KPIs), giving the team clear visibility into their metrics and prioritizing our workflow queue for efficient back-office operations.

I enjoy simple video editing as a hobby, not professionally. I like catching moments and using easy tools to put them together. I edit these videos so I can easily watch them again and keep the memories.

I use Canva as my preferred tool for efficient and high-quality visual content creation, specializing in designing high-quality, impactful graphics for social media (posts, stories) and simple event advertising.