I support growing businesses by strengthening operations, building capable teams, and keeping daily workflows running smoothly. I take a structured, people-centered approach to work — ensuring processes are clear, teams are aligned, and results are consistent.
My experience spans sales, customer support (voice,
I am skilled in:
Sales (inbound & outbound) and lead conversion
Customer support and customer experience management
Operations coordination and process improvement
Team leadership and performance support
Training design and onboarding
Recruitment coordination and hiring support
E-commerce administration and order support<8efe80624d780eba0c6493ec45140364
Data entry, documentation, and reporting
Client and internal communication
If you need someone dependable, organized, and proactive who can drive results, deliver excellent customer experiences, and contribute to team and process growth, I would love to help your business succeed.
Experience: 1 - 2 years
Assisting customers with questions, issues, or concerns in a professional and helpful manner.
Experienced in both inbound and outbound sales support, including cold calling, lead follow-ups, customer engagement, email communication, and live chat support. Skilled in building rapport, handling objections, nurturing leads, and delivering strong customer experiences across multiple communication channels.
Experience: 6 months - 1 year
Guiding and supporting team members, fostering collaboration, and helping individuals perform at their best.
Experience: 6 months - 1 year
Handling routine office tasks such as documentation, scheduling, data organization, and general coordination.
Experience: 6 months - 1 year
Assisting with hiring processes such as screening candidates, scheduling interviews, and coordinating onboarding.
Experience: 1 - 2 years
Creating and delivering onboarding materials, training guides, and coaching to help staff build skills and confidence.
Experience: 6 months - 1 year
Managing backend tasks for online stores, including orders, inventory, customer inquiries, and platform updates.
Experience: 6 months - 1 year
Tracking tasks, deadlines, and deliverables to keep projects moving forward.
Experience: 6 months - 1 year
Organizing inboxes, responding to messages, and ensuring timely follow-ups and communication flow.
Experience: 6 months - 1 year
Creating checklists, standard operating procedures, and workflows to make tasks repeatable and clear.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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