Administrative Assistant and Customer Service Support

Handled customer inquiries across email, calls, and text, providing prompt and professional support to maintain client satisfaction. Experienced in managing complaint resolution, including de-escalation and escalation to higher-level support, ensuring issues were addressed effectively. Maintained accurate client records by logging and updating customer information, supporting smooth communication and reliable service delivery.

I efficiently managed inboxes by promptly responding to emails, creating labels, and setting up filters to automate workflows. Proficient in Gmail, Outlook, and Microsoft Teams, I ensured clear and timely communication with clients and customers. Experienced in scheduling with Calendly and Google Calendar, I maintained organized calendars, avoided conflicts, and streamlined booking processes. Additionally, I supported clients with ad hoc tasks and developed actionable plans to ensure task completion and smooth daily operations.

Screened applicants to align their skills, attributes, and experience with job requirements, ensuring strong candidate-job fit. Conducted interviews to assess qualifications and trained selected candidates to prepare them for their roles. Supported new team members during onboarding by providing guidance, resources, and role-specific assistance, enabling a smooth transition and faster adaptation.

Prepared and managed invoices to accurately track client package upgrades and applied discounts. Monitored and processed payroll for onsite personnel and vendors, ensuring timely and accurate compensation for services rendered at events. Maintained records of bonuses and time-based deductions while coordinating closely with the Finance Department to verify the accuracy of payroll and invoices.

Coordinated schedules and dispatch of on-field personnel to deliver onsite services efficiently. Supported team members with logistics planning and troubleshooting to ensure accurate equipment handling and setup at events. Relayed clear communication and instructions based on pre-collected event details to onsite staff. Monitored and tracked deliveries, setups, and onsite services in real time to ensure smooth event execution.