I am a highly versatile and results-oriented professional with over 18 years of experience spanning a combination of Operations Management, Quality Monitoring, Customer Service, and Administrative Coordination . Proven ability to drive efficiency and maintain high standards, evidenced by serving as a Transaction Monitor/Quality Evaluator and managing a team of Quality Monitoring Specialists. Expertise includes handling escalated and supervisory calls , executing HR recruitment and compliance , and providing detailed administrative support to Artistic Directors and Operations Managers. Successfully managed complex workflows across admissions, financial administration, and customer service.
Proficient in a comprehensive tech stack, including Microsoft 365, Google Workspace, Slack, Basecamp, Hubspot, Zendesk, Canva and Mailchimp.
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 6 months - 1 year
Experience: 5 - 10 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 6 months - 1 year
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: Less than 6 months
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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