Overview
Looking for full-time work (8 hours/day)
at $4.72/hour ($909.09/month)
Bachelors degree
Last Active
July 4th, 2026 (4 days ago)
Member Since
August 9th, 2025
Profile Description
I’m an experienced Customer Support professional with nearly 8 years in the Customer Service industry, specializing in roles as a Quality Analyst and Customer/Technical Support Engineer.
I’ve handled complex homeowner concerns and escalations, including ticket creation, site visit coordination, and RMA processing. I provide support to fellow agents, assess support staff performance, and lead call calibration sessions. My responsibilities have also included managing reports, conducting coaching sessions, training new hires, and handling high-priority tasks assigned by management.
Top Skills
Customer Support
Experience: 5 - 10 years
Customer Support » Email Support
Experience: 5 - 10 years
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Other Skills
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Customer Support » Technical Support
Experience: 2 - 5 years
Marketing » Telemarketing » Outbound Calls
Experience: 5 - 10 years
Customer Support » Helpdesk Support
Experience: 2 - 5 years
Marketing » CRM » HubSpot CRM
Experience: Less than 6 months
Coaching
Experience: 2 - 5 years
Cloud Services » AWS
Experience: 2 - 5 years
Customer Support » Active Listening
Experience: 5 - 10 years
Software » Network Administration » Active Directory
Experience: 2 - 5 years
Office and Administration » Meeting Management
Experience: 2 - 5 years
Basic Information
- Age
- 31
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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