Administrative Officer & Bookkeeper | Project Support Specialist

I have advanced working knowledge of Microsoft Excel, which I regularly use for payroll processing, expense tracking, and financial reporting. I’ve created structured timesheets using Visual Basic (VBA) to automate daily logs, attendance tracking, and summary calculations—making workflows more efficient and less prone to error. I build automated Excel spreadsheets for payroll that accurately compute salaries, deductions, and net pay using formulas like IF, VLOOKUP, and SUMIFS. I also create organized financial report templates with pivot tables and data validation to track expenses, categorize disbursements, and ensure accuracy across all records. Overall, I rely on Excel not just for data entry, but for building intelligent and dynamic tools that support both administrative and accounting functions.

I use Microsoft Word to create well-structured reports, formal letters, internal memos, and compliance-related documents. I’m skilled in formatting layouts, applying consistent styles, inserting tables and graphics, and ensuring documents are clear, professional, and aligned with company standards. Whether it's preparing business correspondence, reports, or permits, I make sure every document is polished and ready for presentation or submission.

I handle day-to-day office operations with efficiency and professionalism. I’ve managed internal communications, prepared reports, coordinated meetings, and supported recruitment processes, including applicant screening and onboarding. I make sure that records are well-organized and that workflows run smoothly, even in busy environments.

I’ve been responsible for end-to-end payroll processing, including timesheet consolidation, salary computation, and government remittance tracking (SSS, PhilHealth, Pag-IBIG). I’ve also prepared payroll summaries for management and ensured that employees are paid accurately and on time. I take extra care in maintaining confidentiality and compliance with payroll-related regulations.

I have hands-on experience maintaining accurate financial records, handling accounts payable and receivable, and preparing disbursement reports. I’ve managed daily expense tracking, monitored bank transactions, and compiled reports to support financial transparency. I’m detail-oriented when it comes to reconciling records and ensuring that all transactions are properly documented and categorized.

I use Microsoft PowerPoint to create visually engaging presentations for project updates, financial summaries, and internal reporting. I incorporate charts, graphs, and structured layouts to clearly present data and ideas. I’m experienced in designing clean, professional slides that align with branding and effectively communicate key information during meetings, briefings, and client presentations.

I’ve supported senior leaders (like the COO and CEO) by coordinating project updates, job orders, and permit submissions. I’ve worked closely with project managers to ensure that deadlines are met and that necessary materials are prepared ahead of time.

I handled customer concerns and requests through structured and well-written email communication. I ensured that each message was clear, informative, and properly documented, helping to resolve issues and maintain detailed records of all correspondence.

I managed live chat conversations with multiple customers simultaneously, delivering quick and accurate responses. I focused on clarity, empathy, and maintaining a helpful tone to address issues promptly and effectively.

I provided real-time assistance to customers over the phone, resolving inquiries and concerns efficiently. I remained calm under pressure, guided callers through step-by-step solutions, and ensured a professional and courteous experience throughout each interaction.