Ecommerce VA (Shopify) | Chat Support / Non-Voice CSR VA

Overview

Looking for full-time work (8 hours/day)

at $3.33/hour ($640.00/month)

High school diploma

Last Active

June 27th, 2026 (yesterday)

Member Since

June 27th, 2025

Profile Description

Hi, I’m Shaina, an Ecommerce Customer Support Specialist with 3+ years of experience handling email and chat support for international clients.
I specialize in managing high-volume customer inquiries, handling 80+ tickets daily, including order concerns, refunds, exchanges, and account issues. I have hands-on experience using Shopify for order management and Zendesk for ticket handling and customer tracking.
I focus on providing clear, accurate responses and resolving issues in one interaction whenever possible to reduce follow-ups and improve customer experience.

Here’s what I can help you with:
• Email and chat customer support
• Shopify order management and manual order creation
• Refunds, exchanges, and order tracking
• Ticket management using Zendesk or similar tools
• Data entry and maintaining organized customer records

I’m reliable, detail-oriented, and comfortable working independently with minimal supervision. I can support US timezones and adapt quickly to your workflow and tools.
If you’re looking for someone who can handle your customer support smoothly and consistently, I’d be happy to help.